Digital Inclusion Specialist

Requisition ID: req51510

Job Title: Digital Inclusion Specialist

Sector: Operations

Employment Category: Fixed Term

Employment Type: Full-Time

Compensation: USD 22.96 – 25.55 Hourly

Location: San Diego, CA USA

Work Arrangement: Hybrid

Job Description

• Support the development of a Digital literacy training series;
• Support the development and implementation of 1:1 digital coaching and responsive services;
• Collaborate with community partners to implement and refine the Digital Literacy training series in response to evolving population needs;
• Collaborate with community partners to engage in comprehensive digital asset mapping;
• With the guidance of Senior Digital Inclusion Project Lead and PQI-based Digital Skills Coordinator, further develop in-language start-up packets, lesson-specific video series and other materials;
• Coordinate the distribution of devices and start-up packets;
• Conduct digital skills development one-on-one sessions and integrated instruction within workshops and trainings;
• Conduct client assessments and data tracking in ETO;
• Ensure that information required for program eligibility and reporting purposes is collected and that accurate records are maintained, including case files and client data entry. Ensure necessary steps are taken to obtain relevant data in a timely fashion; follow-up with all clients regularly and record all contacts with case notes;
• Attend regularly scheduled meetings with other IRC staff and volunteers as part of the review, evaluation and program maintenance process;
• Ensure all eligible clients receive quality service, timely follow-up, and referrals to other IRC programs as appropriate;
• Deliver digital skills education workshops for all applicable cohort-based training. Administer pre- and post-assessments as appropriate;
• Collaborate closely with relevant community partners;
• Participate in all program meetings and staff development activities;
• Follow all policies, procedures and protocols of the agency;
• Other duties as assigned.

• Undergraduate degree in a related field strongly preferred; or mix of equivalent years of related work experience and education;
• 1+ years’ experience in the non-profit sector strongly preferred;
• Prior experience working with refugee, immigrant  and low-income populations required;
• High level of familiarity with digital literacy, inclusion, and access efforts required;
• High level of familiarity in using information and communication technologies to find, evaluate, create, and communicate information;
• 1 + years’ experience with instruction/training, client counseling, case management, or coaching required;
• Previous multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds required;
• Ability to work independently, be a self-starter and maintain responsibility for multiple tasks;
• Excellent organizational skills;
• Strong written and verbal communication skills, including a high aptitude in making in-person and web-based presentations;
• Fluency in relevant refugee and immigrant languages in addition to English strongly preferred;

• Standard, professional office environment, including the current hybrid mode of remote work within San Diego County and required in-office days and some ‘field’ time within the service delivery area to perform the above-outlined responsibilities. Office working environment is subject to change based on organization/business needs;
• Standard classroom environment which requires ability to stand for several hours at a time and speak for several hours at a time;   

• Requires work at both City Heights and El Cajon offices;
• Will require occasional work during evenings or weekends;
• San Diego Office hours are scheduled Monday-Friday, 8:30 am-5 pm;