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Digital Internship

United Nations High Commissioner for Refugees

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Job Description

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Description

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This intern position will report to and work with the Associate Digital Officer on Digital Latin America Hub activities. In a broader context the intern will also be working with PSP colleagues throughout the region and the Regional Communications Team. They will learn about how fundraising efforts and activities are supported, tracked and delivered while also having the opportunity to gain insight into UNHCR’s internal PSP processes. The main purpose of the internship will be to support the Associate Digital Officer in developing the donor care strategy, measuring the digital paid media performance, creating content, implementing and monitoring e-mail marketing campaigns. Alongside this important work, the intern will also provide their creativity and enthusiasm to improve the results of our KPI’s. 

Duties and Responsibilities:

  • Assisting with the management of the donor mailbox: responding to a wide range of queries from international donors and supporters on a daily basis through Salesforce 
  • Support the creation of workflows for enquiry management across different platforms, including FAQ’s 
  • Assisting with the production of fundraising and engagement emails, email performance reporting and management of the email marketing platform Selligent 
  • Researching new digital ideas, best practice and the latest trends in customer service, user experience, e-mail marketing and SEO 
  • Assist with updating dashboards for reporting purposes 
  • Assist in auditing and testing donation pages for a better user experience 
  • Support in building creative assets using provided Canva templates 
  • Assist with data quality audits in Google Analytics and media buying tools 
  • Assist with content and performance on Google Ads and Facebook Ads 
  • Perform other tasks as needed 
Minimum qualifications required: 
In order to be considered for an internship, candidates must meet the following eligibility criteria: 
  • Be either a recent graduate (having completed their studies within two years of applying) or a current student in a graduate/undergraduate school programme from a university or higher education facility accredited by IAU/UNESCO; and
  • Have completed at least two years of undergraduate studies in a field relevant or of interest to the work of UNHCR
  • An individual whose father, mother, son, daughter, brother or sister is a staff member of UNHCR, including a Temporary Appointment holder or a member of the Affiliate Workforce, is not eligible for an internship. 
Desirable qualifications and skills: 
  • Excellent communication and inter-personal skills 
  • Excellent written and verbal Spanish skills 
  • Good administrative skills 
  • Experience with Microsoft Office (Word, Excel and PowerPoint) 
  • Applicants must be available to work full-time (40 hours) for 6 months
  • Experience or familiarity with digital fundraising, marketing, digital communications and/or social media 
  • Copywriting skills 
  • Experience with CRM, e-mail marketing tools and Google Analytics would be an advantage 
  • Background or interest in refugee issues and/or international relations

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