Digital Mobilization Associate

The Climate Reality Project is a nonprofit organization founded by former US Vice President Al Gore. Our mission is to catalyze a global solution to the climate crisis by making urgent action a necessity across every sector of society.   

At The Climate Reality Project, we come to work every day to help solve the climate crisis. We do it by working from the ground up, empowering people and communities worldwide to fight for their future and together drive a just transition to clean energy. 

We are committed to building a more just and equitable world, one where all voices are heard and respected regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, or physical ability. Hence, we strongly encourage applications from people with these identities or who are members of other historically marginalized communities. We encourage applicants to read our diversity, equity, inclusion, and justice statement on our website. 

Position Summary 

The Digital Mobilization Associate is responsible for writing and building email campaigns and broadcast SMS, answering inquiries from supporters, assisting in email targeting and list segmentation, and supporting the management of activist records in Climate Reality’s customer relationship management (CRM) system. They will collaborate cross-departmentally and within the Digital team to launch digital advocacy actions on our website and coordinate supporter journeys for our general audiences, chapter members, and trained leaders across digital platforms. 

Currently reporting to the Digital Mobilization Senior Manager, the Digital Mobilization Associate has no direct reports.   

This position is within a union-represented collective bargaining unit, and specific terms and conditions of employment will be subject to a collective bargaining agreement between Climate Reality and the union. 

This is a full time, non-exempt, benefits-eligible, hybrid position. The Climate Reality Project offers a flexible hybrid schedule, with staff working from our office in downtown Washington, DC at least two days per week to enable and encourage collaboration within and among teams. The salary range for this role is $55,293.72 – $56,399.59 USD per year.  

Duties and Responsibilities 

• Write well-researched and engaging emails, newsletters, advocacy campaign content, landing pages, blogs, text alerts, and other content created to inspire our audience to act on climate.
• Assist with targeting emails and building list segmentation for Climate Reality Leaders, chapter members, and general supporters on Climate Reality’s email and SMS lists.
• Build email and SMS campaigns using EveryAction with relevant audience segmentation.
• Build advocacy-related web forms and assist with basic Drupal website production for digital engagement purposes.
• Assist with tracking and reporting on digital advocacy and engagement; produce reports, dashboards, and build queries that accurately meet the criteria outlined by internal clients, as well as help to define those criteria.
• Support the overall management of our email list and online membership data and relevant work to keep good list hygiene and best practices.
• Keep up with email best practices, including deliverability, CAN-SPAM, segmentation, supporter lifecycles, drip/triggered messages and using email testing and rendering tools.
• Assist with our customer service program in Helpdesk, including responding to tickets, reporting on trends and defects identified by tickets, and updating our FAQ and canned responses on a regular basis
• Conduct strategic A/B tests to optimize performance of our email and SMS outreach.
• Support and contribute to the ongoing improvement of our operations and enrichment of our culture (i.e., by serving on ad hoc or ongoing work groups, assisting with the onboarding and training of colleagues, and participating in efforts to assess, refine, and strengthen our culture and practices)
• Other duties as assigned

Required Skills and Abilities  

• Familiarity with the Salesforce database and EveryAction
• Familiarity with and desire to learn more about email best practices, including formatting, deliverability and spam, testing, and metrics
• Talent for writing clear and compelling email, web, and SMS copy
• Basic HTML and CSS knowledge
• Highly organized, detail-oriented, and self-motivated
• Excellent attention to detail, working knowledge of quality control processes and procedures, demonstrated ability to identify and solve complex problems independently
• Demonstrated proficiency with relational database and spreadsheet programs
• Interest in organizing and engaging a sustained supporter base
• A deep care for both climate change and environmental justice and a yearning to work to solve the climate crisis and create a healthy and equitable future for all.
• Prolonged periods sitting at a desk and working on a computer required

Education and Experience 

• Bachelor’s degree in marketing, communications, or related field — or equivalent experience
• 1-2 years of experience working in customer relationship management (CRM) systems.
• Demonstrated experience with email marketing software, such as EveryAction, ActionNetwork, Engaging Networks, or similar
• Experience with customer service and success

Organizational Competencies 

The Climate Reality Project has adopted a competency-based approach to job definition, hiring, performance assessment, and professional development. The following are our seven organization-wide competencies and examples of how they manifest for this role. 

• Teamwork and Collaboration: Builds and sustains productive working relationships with colleagues; actively listens to others and seeks to understand diverse perspectives; follows through on commitments.
• Flexibility and Adaptability: Demonstrates the ability to adapt to changing priorities and circumstances; takes initiative to solve problems, improve processes, and/or achieve outcomes; learns quickly when faced with new situations or systems.
• Written and Verbal Communication: Written communication is clear and concise; verbal communication is intentional and straightforward; provides timely and helpful information across the organization as needed; gives and receives constructive feedback in a thoughtful manner.
• Time and Project Management: Possesses a strong work ethic i.e., a sense of ownership over tasks, commitment to following things through, and a willingness to do what it takes to get the job done; manages multiple competing priorities, tasks, and projects effectively, appropriately seeking help from others when needed.
• Professional Development: Shows commitment and acts to continuously improve; connects with advocates, experts, mentors, and resources, and actively seeks new ways to grow and be challenged through internal and external training opportunities; accepts assignments that broaden capabilities.
• Climate Justice: Works to understand and achieve anti-racist principles to disrupt the systems of white supremacy, privilege, classism, sexism, and racism; seeks to understand how systemic racism and environmental injustice impact individuals and frontline and fenceline communities; works to promote a welcoming and inclusive environment in Climate Reality spaces (workplace, events, trainings, and other convenings).
• Climate Reality Mission and Focus: Is passionate about Climate Reality’s role and mission and can act as a Climate Reality ambassador to a diverse set of audiences.

Role-Specific Competencies  

In addition to organization-wide competencies, each role has its own competencies. Below are examples of how each competency manifests in this role.  

• Communication Skills: Possesses strong all-around communication skills and can communicate fluently in a wide range of formats; creates clear and compelling digital communications content; stays up-to-date on current and new digital communications best practices.
• Technology and Data Systems: Proficient with basic HTML, Salesforce, EveryAction, and Drupal; knows quality control processes and procedures; able to build email and SMS campaigns and donation web pages; can assist with basic website production for online fundraising and advocacy purposes.
• Strategy Development: Proficient in implementing compelling digital content and strategies.

Employee Benefits  

The Climate Reality Project provides a total benefits package that helps you manage your health, protect your income, and prepare for the future.  

• Medical, dental, and vision insurance – Employee premiums are fully paid by The Climate Reality Project
• Life, short-term disability, and AD&D insurance
• Flexible Spending Account (FSA)
• 401(k) Retirement Account with a (%) matching contribution
• Employee Assistance Program (EAP)
• Monthly cell phone reimbursement
• Generous paid time off policies