Digital Social Behavior Change consultant, Maputo, Mozambique

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, Hope 

How can you make a difference? 

Purpose of Activity/Assignment:

Online and offline social listening, digital (IoGT) and social media engagement to support SBC interventions

 

Scope of Work:

Under the supervision of the SBC Specialist (P3) and in close coordination with other team members and sections, the consultant will coordinate the online, offline and social media monitoring, rumor tracking and management, online listening, as well as the use of IoGT and social media platforms to support SBC interventions.

 

Work Assignments Overview

• Coordinate the UNICEF offline and online and social media monitoring and rumour management system in close coordination with MISAU social listening WG and RO initiatives and produce monthly reports and analysis of info collected with the social listening exercise.

Deliverables/Outputs

• In coordination with the SBC team, SBC social media campaigns are planned on annual basis;
• Monthly reports with analysis of content and trends produced.

Timeline

By end of March 2025 

 

Work Assignments Overview

• Design and coordinate the implementation of evidence-base social media campaign to support SBC interventions and produce systematic reports on SBC social media campaigns

Deliverables/Outputs

• Consistent and active collaboration with MISUA social listening WG effectively functioning.       By end of April 2025

Deliverables/Outputs

• UNICEF Mozambique social listening monthly reports with analysis of content and trends produced and shared.

Timeline

By end of May 2025      

 

Work Assignments Overview

• Coordinate the IoGT platform to promote SBC contents and raise evidence through specific polls. Produce monthly systematic reports and the reach and engagement of IoGT users

Deliverables/Outputs

• In collaboration with the SBC team, messages and products are design and promoted through IoGT platform;

Timeline

By end of June 2025     

 

Deliverables/Outputs

• In collaboration with the SBC team, polls are designed and conducted using IoGT platform;
• Monthly reports with analysis of content and trends produced.

Timeline

By end of July 2025      

 

Work Assignments Overview

• In support to the SBC officer leading the SMS Biz platform, design SMS Biz polls to collect evidence to design and adjust SBC interventions

Deliverables/Outputs

• In collaboration with the SBC team and the SMSBiz focal point, polls are designed and conducted;

Timeline

By end of August 2025

Deliverables/Outputs

• SMSBiz polls results are collected, systematize and disseminated accordingly.

Timeline

By end of September 2025       

 

Work Assignments Overview

• Synchronize and use content across various UNICEF platforms such as the Internet of Good Things (IoGT), U-Report, social media and other UNICEF supported digital tools or platforms for effective message dissemination.

Deliverables/Outputs

• In coordination with the SBC team, topic of intervention, messages and products designed and disseminated according to a plan;

Timeline

By end of October 2025            

Deliverables/Outputs

• Specific campaigns supported by digital media

Timeline

By end of November 2025        

 

Work Assignments Overview

• Coordinate the monitoring of UNICEF platforms and systematize data from Kobo application in the SBC platform dashboard to monitor SBC implementation adjust SBC interventions.

Deliverables/Outputs

• Reports and finding coming from various digital platforms monthly systematized in the SBC dashboard helpful to design and adjust SBC interventions.

Timeline

By end of December 2025        

 

Work Assignments Overview

Disseminate results of impact achieved and findings collected across various UNICEF digital platforms with UNICEF programmes and relevant government institutions and partners.            

Deliverables/Outputs

Reports on results of SBC digital campaigns produced.           

Timeline

By 15 of January 2025  

To qualify as an advocate for every child you will have… 

Minimum Qualifications required:    

Bachelors  

 

Disciplines     

University degree or equivalent experience in Social Science, Statistics, Communications, Marketing, Data Science and/or Knowledge management. Training in one of these several Social Media and/or Data Science technical competencies: Social media management, Digital monitoring, Business Analytics.

 

Knowledge/Expertise/Skills required:

Work Experience

•            At least 5 years of proven experience in SBC and/or social media monitoring and analysis and/or digital listening

•            Experience in the design and implementation of interventions on rumor management/misinformation

•            Excellent writing skills planning and coordination skills, with proven ability to work independently. 

•            Previous work with UNICEF (HQ or ROs) is an added advantage.

Language Proficiency

•            Fluency in English and Portuguese (verbal and written).

For every Child, you demonstrate… 

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). 

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.

According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility tendersglobal.net UNICEF.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.