Director Audio Visual, Media Services and Event Production – WUIT

Position Summary
The Director of Audio Visual, Media Services, and Event Production oversees a dynamic, entrepreneurial, customer-service-oriented team that provides multi-media technology and event production support to Washington University faculty, staff, students, and clinics. This role sets the strategic direction, manages financial sustainability, evaluates and implements new technologies, and ensures top-quality service delivery across the University in audio-visual and event production.

Job Description

Primary Duties & Responsibilities

Leadership & Management

• Provide overall leadership and direction to a team of professionals, part-time staff, and student employees.
• Manage team members’ performance, mentorship, and development to meet evolving technology and service needs.

Financial & Revenue Management

• Develop and implement a strategic and financial plan for AV, media services, and event production, focusing on revenue generation, cost efficiency, and economic sustainability.
• Implement billing models for various services and manage vendor relationships and contracts.
• Track, analyze, and report on revenue streams and key financial metrics.

Strategic Planning & Technology Management

• Collaborate with university administration and stakeholders to define AV, media, and event production needs for both current and future projects.
• Evaluate, select, and implement new AV and event production standards, tools, and technologies.
• Oversee standards-based room design projects, specifically for classrooms, conference rooms, interactive collaboration spaces, instructional laboratories, and private offices, and lead the implementation of A/V systems, digital signage, web streaming, and lecture capture technologies.
• Service Owner for campus enterprise solutions for video conferencing (Zoom), digital signage (Popullo/FourWinds), and CATV/IPTV (Apogee/Dish).

Event Production

• Manage all aspects of event production, including A/V support, logistics, staffing, and coordination with university departments and external vendors.
• Ensure successful execution of high-profile events such as commencement ceremonies, conferences, and VIP visits.

Customer Service & Operational Excellence

• Oversee all support services related to A/V consulting for classrooms, conference rooms, interactive collaboration spaces, instructional laboratories, private offices, CATV/IPTV, digital signage, event capture, and Zoom video conferencing.
• Maintain service standards and billing transparency to ensure excellent customer experience.
• Monitor and report on key performance metrics to ensure efficient departmental operations.

Communication & Collaboration

• Serve as the liaison between the department and university stakeholders, including faculty, administration, and other departments.
• Facilitate effective communication with vendors and external partners.

Working Conditions

This is an on-site position, Monday to Friday, 8:00 a.m. to 5:00 p.m., with evening and weekend support flexibility per Service Level Expectation (SLE) guidelines.

Preferred Qualifications

Masters degree in relevant discipline.

Required Qualifications

• Bachelor’s degree in media technology, Information Systems, or a related field and minimum of eight years of experience in audio-visual technology, media services, and event production, with at least three years in a leadership role and/or a combination of relevant education and experience.
• Exceptional customer service skills.
• Strong written and verbal communication skills.
• Technological proficiency in A/V systems, digital media, web conferencing, etc.
• Budget and financial management experience, including revenue tracking and billing.

Grade
G16

Salary Range
$94,100.00 – $165,600.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.