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Purpose Statement
WIPO’s ERP is central to the Organization’s work, enabling business functions, providing operational support, and facilitating data-driven decision-making with analytics insights. It is the backbone of the administration application ecosystem.
The Director will provide leadership and vision to the Division, with the aim to achieve a higher level of maturity and ensure effective operation and evolution of the ERP system in line with business needs, and with a focus on service excellence, quality, and integration. The incumbent will also oversee the ERP transformation. A journey transforming operations into a modern, seamless, simplified user experience and providing real-time data and analytical insights to support decision-making, and will implement the shift towards the cloud, in line with the Organization’s Infotech strategy.
The incumbent reports directly to the Chief Information Officer (CIO), Information and Communication Technology Department, Administration, Finance and Management Sector.
The incumbent will be expected to closely collaborate with all business stakeholders, to apply best-practice solutions, and to broker horizontal compromises which meet the needs of all. Externally, he/she will be participating in UN special interest groups, and will also be working with several major vendors to maintain and support the implemented solutions.
The incumbent will perform the following principal duties:
Education (Essential)
Advanced university degree in Information Technology, Business Management or a related field. A first-level university degree plus two years of relevant experience in addition to the experience requested below may be accepted in lieu of the advanced university degree.
Education (Desirable)
Certification in program management and architecture frameworks such as MSP and TOGAF.
Certification in a recognized project management methodology, such as PRINCE2, and ITIL Foundation.
Experience (Essential)
At least 15 years’ relevant professional experience, including of undertaking projects to effectively implement ERP or similar business systems and transitioning solutions into an operational ICT support environment.
Proven record of delivering a digital transformation strategy focused on ERP.
Experience transforming and leading ICT operations of ERP or similar business systems.
Experience of change management in relation to implementation and service delivery of ERP or similar business systems.
Experience in managing mid to large sized teams including staff, individual contractors and service providers.
Experience (Desirable)
Experience of coaching / mentoring individuals through a transformation process.
Language (Essential)
Excellent knowledge of written and spoken English.
Language (Desirable)
Knowledge of other UN languages.
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