Director of Administrative Operations – Georgetown University College of Arts & Sciences

Located in a historic neighborhood in the nation’s capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Director of Administrative Operations – Georgetown University College of Arts & Sciences

Georgetown University College of Arts & Sciences is defined by intellectual curiosity and spiritual vitality. Our commitment to academic excellence in the liberal arts combined with our inclusive Catholic and Jesuit values for social justice, our international outlook, and an advantageous position in vibrant Washington, DC, create a unique undergraduate experience.

Job Overview

The Director of Administrative Operations serves as the chief administrative officer for Georgetown University College of Arts & Sciences.  The College is the largest academic school at the university, with 26 academic departments, 14 interdisciplinary programs, and numerous initiatives and other units, all with the goal of advancing the College’s dual research and teaching mission. 

The Director plays a critical role in ensuring the efficient and effective running of administrative business operations of these units within the College. They serve as subject matter expert on the typical and core administrative functions that are executed by the 75+ administrative professionals embedded within the College’s units; and acts as chief consultant to these administrative professionals.  Furthermore, the Director leads the College’s Shared Administrative Operations (SAO) team, which provides administrative support to units without a designated administrative staff member, and provides back-up to units when normal administrative support is unavailable (due to vacancies, absences, etc.).

Work Interactions and Work Mode Designation

With a dual reporting line, to both the College’s Chief of Staff and to the Senior Associate Dean of Finance & Administration, the Director of Administrative Operations serves as supervisor to the members of the SAO team, and may also, if needed, supervise student staff. 

They are expected to work closely with the function area leads for the various components of the administrative operations of the College’s academic units, for example – the College’s Senior Director for Financial Operations and members of the Financial Operations team; the College’s Director of HCM Planning & Operations and members of the HCM Analyst team; colleagues in the Office of the University Registrar (OUR); colleagues in various OCFO partner offices (e.g., Accounts Payable, Procurement, Accounting); colleagues in the Student Employment Office (SEO); staff working on graduate student matters in the Graduate Schools of Arts & Sciences; colleagues within the College’s and the University’s communications teams; colleagues from University Information Systems (UIS); and various members of the Planning & Facilities Management (PFM) office. 

Building and fostering these relationships is essential to achieving success in the Director role, as their work is inherently collaborative between many different partner offices across the university. Furthermore, the Director maintains relationships with the administrative professionals across the College, and their respective managers; and provides guidance and feedback to the administrative professional population in the College on the core administrative functions of their roles, and works with the managers of these staff members in regards to performance management matters.

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation .

Requirements and Qualifications

• Bachelor’s degree – preference for a Master’s degree
• 5+ years of progressive work experience in a fast-paced, administratively complex organization – preference for a higher education or other non-profit setting
• Experience managing professional staff members
• Excellent written and oral communication skills
• Proficiency with Excel (vlookups, pivot tables, etc.)
• Ability to develop innovative approaches and adapt to changes in policies and technologies
• Ability to manage multiple projects simultaneously and to meet time-sensitive deadlines
• Ability to interpret and apply university policies and procedures within a complex and diverse organization
• Strong orientation to detail and deadlines
• Strong desire to achieve results
• Excellent customer service skills
• Ability to work well under pressure and function as a team player
• Possession of poise, diplomacy, and confidence to handle complex situations, especially those of a confidential nature and in interactions with senior University administrators

Preferred Qualification

Proficiency with Georgetown University systems, including Georgetown Management System (GMS/Workday)

Cover letter and resume required for consideration.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here  for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected] .

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown’s commitment to its employees, please visit the Georgetown Works website .

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer  fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website .