Director of Advancement Data and Systems

Haverford College invites applications for our full-time (37.5
hours per week), exempt, benefits-eligible Director of Advancement
Data and Systems opportunity. 

Haverford Offers Great Benefits: The College
offers a comprehensive benefits program that includes
work-from-home opportunities, automatic 10% retirement contribution
to your retirement account upon eligibility (no match required), a
50% tuition benefit for dependent children upon eligibility, 14
paid holidays (including the week before New Year’s Day off),
Health Savings Account contribution of $650 for individuals
and$1300 for families (no match required), affordable medical
plans, and a beautiful arboretum campus with walking trail and easy
public transportation access. Please visit the Benefits page
(https://www.haverford.edu/human-resources/benefits)
for more information.

Work Location: This position will be eligible
for a hybrid work schedule, pursuant to the College’s Work Location
Policy.

About Institutional Advancement

The next decade will be a time of significant transformation and
growth as Haverford approaches the 200th anniversary of its
founding in 1833. This is an exciting time to join Haverford’s
Institutional Advancement (IA) team – a team whose work helps to
strengthen the unique learning experience at the core of the
College’s mission. With a people-first, data-driven approach to
philanthropy, the IA team builds and stewards relationships with
the College’s deep constituency base. Under new leadership and with
a focus on the future, the IA team is expanding its impact by
leading a comprehensive, multi-faceted campaign aligned with
Haverford’s strategic plan, Haverford 2030. As the
campaign ramps up, the team is looking for enthusiastic and
dedicated philanthropy professionals who want to innovate and usher
Haverford College into a new era.

Built upon a Quaker foundation of hands-on, values-based
learning, Haverford fosters a transformative, inclusive community
of inquisitive students, exceptional faculty, and dedicated staff
who are wholly invested in the institution. Haverford instills in
its students self-directed leadership and active engagement within
the College and beyond, leading to an alumni constituency,
including parents, families, friends, and more, who believe deeply
in the College’s mission and are committed to Haverford’s long-term
success and sustainability in an ever-changing landscape.

About the Position
The Director of
Advancement Data and Systems is responsible for the accuracy,
completeness, reliability, performance, integrity, and security of
the College’s fundraising and stewardship data, and advancement
technology systems. This individual will serve as the liaison
between Advancement staff and the systems they use to carry out
their day-to-day operations. The Director of Advancement Data &
Systems works with the Assistant Vice President (AVP) of
Advancement and Campaign Operations to analyze and streamline
business processes, establish, and document departmental policies
and procedures, oversee the design, testing, and delivery of
effective technology solutions, and proactively monitor the quality
of data within the fundraising and stewardship systems.

Primary Responsibilities

• Lead the data gathering and analysis efforts to evaluate
  business needs and establish short- to long-term plans for
  addressing those needs through existing or new technology
  solutions
• Oversee and facilitate all Advancement reporting and analysis,
  ensuring that it is timely, accurate, and easily presented to the
  Senior Management Team
• Work with the AVP to develop strategies to streamline and
  maximize the use of the fundraising and stewardship systems
• Translate business needs and develop specifications for system
  design and integration points between systems to enhance processes,
  operations, and data flow
• Determine needs for technology solutions utilizing a structured
  process (gathering, analyzing, documenting, and managing changes)
  and modern techniques (e.g., use cases, user stories, constituent
  journeys), and facilitate testing for modified and new systems
• Provide oversight for all inbound and outbound CRM data,
  including daily record and gift processing, receipt and
  acknowledgement of all contributions, posting to the General
  Ledger, and integration with Admissions and Volunteer systems
• Monitor system performance metrics and develop remediation
  plans as needed
• Manage all Advancement software vendors and other external
  service providers including coordinating service tickets,
  escalation, and training needs
• Develop and maintain policies and procedures for Advancement
  that guide staff on the proper usage of the department’s
  fundraising and stewardship systems
• Oversee revenue processing and ensure compliance with Generally
  Accepted Accounting Principles (GAAP) and industry standards
• Work with Instructional and Information Technology Services
  (IITS) to ensure the successful integration of Raiser’s Edge (CRM)
  into Haverford’s new Integrated Data Repository ensuring IA staff
  can maximize the value of this new resource
• Collaborate with IITS in the design and development of system
  improvements for Raiser’s Edge and other Advancement Systems
• Lead data quality control and compliance efforts for IA
  including data governance, information access control, database
  security, and quality assurance, ensuring processes and reporting
  are aligned with industry best practices and College-wide
  procedures
• Work with the AVP to identify system training needs – both
  initial and ongoing – for all College partners and IA staff focused
  on leveraging fundraising and stewardship systems and/or data
• Create (or contribute to the creation of) appropriate training
  materials and facilitate (or oversee the facilitation of) training
  sessions
• Monitor all data requests and technical problems reported by
  end-users
• Proactively notify the user community of changes and
  enhancements to fundraising and stewardship systems and/or changes
  to business practices to ensure consistent and continuous
  productivity
• Maintain an ongoing awareness of the latest fundraising and
  stewardship technology trends, software features, and services, and
  adopt those that provide benefit for Institutional Advancement
• Serve as Data Steward for Institutional Advancement and serve
  on the College’s Data Stewardship Committee

Line of Report: The Director of Advancement
Data and Systems reports to Assistant Vice President of Advancement
and Campaign Operations. The Director oversees a team of three (3)
Advancement Operations specialists including a Gift Processing
Specialist, a Records Information Specialist, and an Associate
Director of Advancement Data and Reporting plus a team of student
workers.

Minimum Qualifications

• Bachelor’s degree or equivalent relevant experience
• Seven (7) years of information and data systems management
  experience
• Five (5) years of experience with Raiser’s Edge and/or Raiser’s
  Edge NXT

Professional Competencies

• Expertise in understanding the principles of database
  management, systems development lifecycle, and business process
  workflow
• Strong business analysis skills with proven experience taking
  business requirements from concept to execution in fundraising
  systems that delivered the desired results
• Ability to manage multiple projects simultaneously with a high
  degree of accuracy and attention to detail
• Demonstrated experience managing a team of gift and/or data
  processors and reporting/analytics specialists
• Customer-service orientation with the ability to deftly handle
  sensitive information
• Ability to communicate effectively with internal colleagues and
  external vendors
• Excellent project management skills with the ability to manage
  multiple projects simultaneously while having a keen attention to
  detail
• Effective communication skills with the ability to synthesize
  complex information into distillable snapshots
• Able to demonstrate sensitivity to social, cultural, and
  economic differences and partner across diverse constituencies
  while exhibiting sound judgment with confidential information

Special Requirements

• Possession of a valid U.S. Drivers’ License and ability to pass
  a Motor Vehicle Record check

To Apply: Interested applicants are invited to
submit an application, to include a cover letter and resume by
visiting
https://haverford.wd1.myworkdayjobs.com/External/job/Haverford-Campus/Director-of-Advancement-Data-and-Systems_R550.
The application deadline is January 18, 2024.
Application review will begin after the deadline has passed. Please
email [email protected] with questions about submitting your
materials. Should the search committee be interested in pursuing
your candidacy, you will hear from them directly. Finalists will be
asked to provide three professional references.

Haverford College is an Equal Opportunity/Affirmative Action
employer committed to diversity, equity, inclusion, social justice,
and providing equal opportunities and access to all individuals
regardless of race, ethnicity, religion, gender identity, sexual
orientation, national origin or ancestry, age, marital status,
disability, or veteran status. Women, non-binary and transgender
individuals, people of color, Indigenous people, and those with
other or multiple historically marginalized and/or underrepresented
identities are especially encouraged to apply. Haverford College
and our consortial partners are located on Lenape lands.