Director of Facilities Operations

29-Jan-2024

Facilities and Campus Development

86299BR

University Job Title

Director 5, Facilities Operations

Bargaining Unit

None – Not included in the union (Yale Union Group)

Compensation Grade

Administration & Operations

Compensation Grade Profile

Senior Leader (30)

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Facilities

Total # of hours to be worked:

40

Work Week

Standard (M-F equal number of hours per day)

Work Location

Outside of campus, within Connecticut

Worksite Address

2 Whitney Avenue
New Haven, CT 06510

Position Focus:

Responsibilities include all facets of site operations including day to day and strategic planning for general licensed and unlicensed trades in maintenance, custodial, trash and recycling, physical plant, grounds, structural trades as well as outside 3rd party vendors, contractors, and service providers. The Director is responsible for establishing service levels within budgetary constraints and establishing service level agreements with departmental “customers”; developing procedures and processes to ensure compliance with these service agreements while creating an organizational culture that embraces continuous improvement as well as personal accountability at all levels. As a member of senior leadership within the Facilities Department, the Director shall work cooperatively and effectively with the leadership of other university departments as well as facilities organizational units, including Engineering, Utilities and Campus Resiliency, Planning and Capital Programs, Business Administration and Sustainability. Accountable for overall leadership of professional, technical, and operational staff within Facilities Operations to achieve year over year improvements and campus stewardship priorities. Primary responsibilities include setting strategic initiatives, developing the talent of the operations team, directing the performance management process, establishing key departmental performance metrics, and leading the daily activities of operations management and staff to attain goals and objectives.

Essential Duties

1. Define future requirements and programs. Plan and formulate long-range facilities management goals and strategies.   2. Continuously drive productivity and improvement processes into the organization’s culture.  Initiate and maintain cost-effective strategies, ensure that all activities related to facilities management are aligned with these strategies, and effectively communicate these strategies to management and staff throughout the organization.  3. Develop and utilize key performance indicators to monitor and improve service delivery and process at all levels within Facilities Operations through data collection, integration, and analysis via maintenance management and other software systems and tools.  4. Directs the development, management, and control of the budget and finances for units under areas of responsibility, including income and expense reconciliation, and determines capital needs.  Sets strategic initiatives in capital equipment acquisition, inventory review, obsolescence determination and new maintenance requirements. Collaborates with facilities operations staff and the business office to develop budgets and long-term planning initiatives.  5. Directs the activities of diverse and specialized trade functions on maintenance, repairs, renovations, custodial, special events/programs, and like activities. Develops staffing plans as necessary and provides leadership for department initiatives to enhance staff development and performance management.  Directs the performance process for supervisors and staff, evaluating performance, staffing needs, training, payroll, and employee relations.   6. Develop and implement service delivery performance requirements and process standards to safely and efficiently maintain and operate Yale’s buildings, including preventive maintenance, routine cleaning and appearance, emergency response, sustainability initiatives, and support of special events and activities. Meets regularly with facility department directors and managers to review current and upcoming projects.  7. Provide input from the customer base to assist departments in the planning, prioritization, and execution of their work.  Analyses the input and feedback gained from contact with customers such as heads of colleges, deans, department heads, business managers, and building tenants when meeting to discuss upcoming projects, services, and events affecting their area of responsibility.  Develops plans to identify new needs and requirements to determine priorities.  8. Protect the University by ensuring all services comply with university, federal, state, and local regulations and codes. Ensure that the mission of units under purview is clear and that actions and activities of staff support that mission.  9. Work closely with the University Architect and Capital Program in design standards development, fostering design for maintainability, operations-based lessons learned feedback, and project commissioning/turnover support, including active participation across all operational units.  10. Evaluate and align organization structure and operational practices to be consistent with university sustainability goals.  11. Represents the department in various meetings and committees and articulates facilities strategies and policies.  12. May perform other duties as assigned.

Required Education and Experience

Bachelor’s degree in engineering, business administration, or a closely related field and ten years of experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Experienced strategic planning leader both in development and implementation. Ability to work on a senior team as a listener, contributor, collaborator, mediator, and advocate interacting with internal and external constituencies.

Required Skill/Ability 2:

Superior customer service orientation and the ability to take charge and drive initiatives through to completion. Excellent project management skills.

Required Skill/Ability 3:

Strong interpersonal skills and the ability to build strong client relationships and work in concert with others to accomplish goals and objectives.

Required Skill/Ability 4:

Strong proficiency in Excel, Word, PowerPoint, and other software tools for timekeeping / payroll and maintenance management.

Required Skill/Ability 5:

Demonstrated experience implementing organizational change. Demonstrated ability to lead, manage and coach direct reports, counseling and advising management teams on leadership directives.

Preferred Education, Experience and Skills:

Master’s degree in Engineering, Business Administration or a closely related field. Professional registration. Knowledge of APPA best practices and operational initiatives. Experience in a college or university setting. Experience managing a unionized workforce.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit “Learn about background checks” under the Applicant Support Resources section of Careers on the It’s Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus