Director of Partner Relations - Tenders Global
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Director of Partner Relations

  • Contract
  • Anywhere
  • Posted 7 months ago

$59,175 – $80,061 • yearly

tendersglobal.net

About Second Helpings
At Second Helpings, we address hunger today and build self-sufficiency to prevent hunger tomorrow. By accepting donated perishable and overstocked food, we prepare nutritious meals for thousands of hungry children and adults every day and distribute them free of charge through social service organizations in Greater Indianapolis.

Founded in 1998 by three chefs, Second Helpings remains true to its core mission while the ability to serve our community has continued to grow. In the fiscal year 2022-2023 we have saved over 3.4 million pounds of food from the landfill. We distributed over 1.1 million meals and redirected another 2.2 million pounds of food products to 100+ area partners.
The Second Helpings building is a vibrant and active one, fostering a collaborative work environment. The organization relies on a steady and dedicated volunteer corps that is in the building during most open hours, and it sees culinary job training students and graduates coming and going regularly. Food and food culture are ever-present, and lunch is available on most days.


JOB SUMMARY
The Director of Partner Relations represents Second Helpings in the community and coordinates effective partnerships with current and prospective partners, primarily community-based organizations serving as Second Helpings meals sites and/or receiving redistributed food. This position collaborates very closely with the Directors of Hunger Relief and Food Rescue and is a critical part in accomplishing the mission of Second Helpings relationships with potential partners, and facilitates opportunities with and among partners to connect, obtain resources, and provide feedback.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Deliver impeccable customer service and prompt communication with current and potential partners.
Fosters a culture of innovation and continuous improvement.
Train, supervise, and evaluate the Partner Relations coordinator. Oversee and coordinate the work of volunteers engaged in the administrative work of the Partner Relations department.
Responsible for accurate recordkeeping, including community partner demographics, schedules, meals, and compliance with food safety policies.
Conducts site visits, kitchen and food pantry inspections and ensures partner satisfaction and compliance with Second Helpings policies.
Partner with the Directors of Hunger Relief and Food Rescue to achieve consensus in changes in partner agency status and needs.
Ensure partners are trained in and follow food safety procedures.
Maintain files and ensure their completeness with all required documentation.
Determine partner and end user satisfaction by administering annual surveys and routinely collecting anecdotal feedback. Works with colleagues to make data-driven decisions based on feedback.
Maintain an open channel of communication with partners and Second Helpings staff, volunteers, and students. Collect and maintain consistent data to aid in daily operations, month end, quarterly, and year-end reports, grant reporting, UWCI demographics, and board of directors of Second Helpings.
Plan and monitor department budget.
Provide assistance in other areas as requested and when time permits.

CORE COMPENTICIES
To perform the job successfully, an individual should demonstrate the following Second Helpings core competencies:
Customer Service: Responds promptly to customer needs and resolves conflict appropriately; solicits customer feedback to improve service; treats others with respect; responds to requests for service and assistance; meets commitments; communicates effectively.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes constructive feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed by assisting colleagues willingly and by meeting commitments; able to build morale and group commitments to reach goals and objectives.
Reliability: Keeps absenteeism and tardiness to a minimum; ensures work responsibilities are covered when absent; manages time effectively to meet schedules and deadlines.

JOB REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
College degree preferred or equivalent relevant experience.
Valid Indiana Operators driver’s license and a documented safe motor vehicle report required.
Must be able to successfully complete ServSafe Manager certified food handling program.
Experience in the food service industry a plus.

KNOWLEDGE, SKILLS, ABILITIES
Must possess good communication skills. Must have the ability to take and give directions well. Must be able to work independently and under pressure. Must love to work with people of all backgrounds, identities, and economic levels and be friendly and outgoing.
Strong computer skills with experience in database management, word processing, and Microsoft Teams. Must have excellent oral and written communication as well as organizational skills. Salesforce experience a plus. Must be meticulous and have the ability to handle multiple tasks.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

PHYSICAL DEMANDS
Regularly required to stand for long periods of time; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.
Regularly lift and/or move up to 50 pounds.
Vision (with correction if necessary) capabilities include close and distance, peripheral, depth perception, and ability to adjust focus.
Exposure to wet, humid and/or extreme heat conditions.


Second Helpings will make all reasonable accommodations to enable individuals to perform all essential functions of the position.

Second Helpings embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Second Helpings maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, disability, citizenship status, sexual orientation, gender identity, military status, genetic information, and any other legally protected status. The organization does not discriminate in any aspect of employment based on any of these characteristics.
Second Helpings is proud to be a certified Good Wages employer.
JOB CLOSES 8:00 AM MONDAY March 25, 2024. Apply through Indeed.com or the Second Helpings website at www.SecondHelpings.org.


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