Donation Processing Assistant

The Opportunity

An exciting opportunity is available for a Donation Processing Assistant to join Burnet!

In this role you will provide critical administrative support with donation processing, receipting and customer service. Working closely with the Fundraising Donor Officer, you will ensure mail donations are opened and processed in a timely and efficient manner, complete payment processing, send receipts, update donor details in the Customer Relationship Manager database, reconcile the bank statement, and provide valuable donor support for any queries.

You will also:

• Process monthly donor payments through our online donation platform and coordinate credit card and bank debits with the finance team each month.
• Act as a backup for the Fundraising Donor Officer and providing support if needed for monthly givers and mid-value donors.
• Provide ad-hoc administrative assistance to the broader Supporter Engagement team as needed.
• Maintain sector networks and keep up to date with industry Best Practice.
• Ensure to be up to date with FIA Code of Conduct, and maintain industry standard knowledge, news and fundraising changes.
• Maintain a professional development and growth mindset, by attending online webinars and relevant industry courses to stay up to date with industry knowledge.

This is a 0.8 FTE part time, 2-year fixed term position (with possibility of extension) with flexible working hours. Due to the nature of this work, this role will be based completely in the office without possibility of working from home. Refer to the attached position description for full details.

Let’s talk about you

The following criteria are essential requirements:

• Experience in office administration and customer service.
• Strong interpersonal skills including written and verbal communication, effective listening, empathy, discretion, and diplomacy.
• Strong organisational skills and the ability to handle multiple tasks simultaneously.
• Experience in Microsoft Excel and/or other data analysis software.
• Capacity to work independently and as part of a team to meet required time frames and expectations.

The following are preferable but not essential:

• Experience with banking and reconciliations.
• Previous experience using a CRM database, such as SalesForce and performing data entry.
• Experience working in business, marketing, fundraising or philanthropy.

The Burnet experience…

We want you to have a successful and meaningful career at Burnet and are committed to providing a supportive workplace environment for all our people. You will be part of a collaborative culture where progressive leadership, innovation, respect, and excellence are valued. Join a team of talented individuals who are passionate about what they do – achieving a more equitable world through better health.

We offer:

• A monthly accrued day off for full-time staff
• 14 weeks paid parental leave – no qualifying period
• Additional long service leave – 17.3 weeks (minimum is 8.67) at 10 years of service
• Study leave
• Flexible working arrangements
• Generous salary packaging
• Opportunities for career and professional development

Who are we?

Burnet Institute is a leading Australian, unaligned, not-for-profit, organisation passionate about social justice, equality and evidence-based research.

Burnet Institute brings together a highly diverse skill base, with more than 400 staff and students working across cutting-edge research and projects to address some of the most relevant global health issues. Institute-wide interdisciplinary health programs Disease Elimination, Health Security and Pandemic Preparedness, and Maternal, Child and Adolescent Health are at the heart of our daily decision making. Harnessing our international and local field presence, our laboratories, and our mixed development and research cultures drives a greater focus on the most relevant health issues and achieves a greater impact as a result.

Whilst our headquarters is in Melbourne, Australia, we also have offices in Papua New Guinea and Myanmar, and are actively involved in research and public health programs throughout Australia, the Asia-Pacific region and Africa. Burnet is the only unaligned organisation in Australia that has dual accreditation with both the Australian National Health and Medical Research Council (NHMRC) and the Department of Foreign Affairs and Trade (DFAT).

Bring your whole self to work

At Burnet, we foster a diverse and inclusive culture. We want our people to feel like they belong and are free to be themselves at work. We have an active Gender Equity, Diversity & Inclusion (GEDI) Council that works to promote and improve gender equity, diversity and inclusion across the Institute, by developing and implementing strategies informed by both national and international best practice and staff input. Burnet holds an Athena SWAN Institutional Bronze Award from Science in Gender Equity (SAGE). If you have a reasonable adjustment, support, or access requirement at any stage of the recruitment process, we encourage you to let us know by emailing [email protected] using the subject line: Donation Processing Assistant enquiry via EthicalJobs

Sounds great! How do I apply?

Apply below and attach the following documents:

• Resume
• Cover Letter + responses to selection criteria

As part of our commitment to gender equity, we have included a question in the application process on gender. This will allow us to monitor and report on gender in relation to our recruitment process.

Burnet is a child safe organisation. The successful applicant will be required to apply for a National Police Check and/or Working with Children. Current Australian working rights are required for all applicants.