Donor Relations Coordinator

Clearwater is seeking a full-time Donor Relations Coordinator to join our team. This role involves key responsibilities within Clearwater’s development department and reports to the Director of Development and Marketing. Responsibilities include managing the donor database, processing donations, communicating directly with donors, coordinating the membership program, assisting with Clearwater merchandise sales, and providing grant research and tracking assistance to the Director of Development and Marketing. Suitable candidates are those who are detail-oriented and have experience in nonprofit environments using Donor Perfect or similar CRM. The position is set in a fast-paced environment and involves collaboration with a highly motivated team, contributing significantly to the nonprofit’s development efforts.

Responsibilities 

Donation Processing and Database/Records Management: 

● Handle daily mail, code, track and deposit donations. 
● Reliably complete weekly and monthly data maintenance tasks. 
● Input donations and membership renewals into DonorPerfect database. 
● Generate and dispatch donor acknowledgment letters and manage special appeal mailings. 
● Conduct data queries and export reports as needed. 
● Troubleshoot database challenges in consultation with IT Director and Customer Services teams. 

Customer Service: 

● Respond to donor inquiries via phone, email, and letters. 
● Fulfill merchandise orders and communicate with customers as needed. 

Grant Management: 

● Research and track funders and applications pipeline. 
● Support administrative aspects of grant applications and reporting. 

Event Coordination: 

● Collaboratively assist in fundraising event planning and execution.  

Administrative Support: 
● Provide assistance to the Executive and Development Directors. 
● Undertake additional duties as required, including special appeals assistance. 

Skills needed: 

● A creative, energetic team player with a good sense of humor. 
● Must be highly detail-oriented, and able to meet deadlines. 
● Non-profit experience and interest in environmental issues is a plus. 
● Experience with Google Workspace, MS Office and DonorPerfect preferred.  
● Clear and effective written and oral communication skills. 
● Flexibility to work some evenings and weekends for events.