Donor Services Associate

Are you eager to impact change in the Jewish community and
broader world? Are you motivated to help donors drive greater
impact in our world? Do you enjoy customer service? Do you love to
work in team to achieve results?

 

Position Overview 

 

The Donor Services Associate supports the operations,
administration, strategy and program development of the Jewish
Community Foundation. The Associate also works directly with the
Executive Director and the Deputy Director on the growth of the
Jewish Community Foundation by building and implementing processes
to aid fund development and providing high quality customer
service. The Associate facilitates excellent donor service and
contributes to innovative ideas for the new structure, new
services, and supporting the development of efficient
systems.  

 

This team member must be committed to the mission, bring an
entrepreneurial mindset, and provide high level customer service
and build trust and strong relationships with donors. A successful
candidate will also be detail-oriented and excel as a project
manager, both participating in and leading a number of
projects. They will enjoy working in teams to achieve results,
supporting donors, and be inspired by community change. The
Associate must be a self-starter, enjoy being responsible for
a body of work, and able to navigate competing priorities and
manage multiple projects. 

 

Primary Responsibilities: 

 

Donor Service and Fund Management 

• Provide excellent customer service by responding independently
  and timely to fundholders on day-to-day issues; perform
  administrative tasks related to donor requests as
  necessary
• Provide first-line donor support for online portal access and
  use

• Support managing fundholders through establishing and
  growing their funds, working with the finance team to establish or
  update funds, preparing gift documents, and conducting prospective
  and current fund holder research
• Maintain and update fund records in database
• Acknowledge contributions to funds
• Act as the project manager for donor recognition and
  stewardship
• Help coordinate donor meetings, including production of
  agendas, timing and scheduling, electronic and paper documentation,
  and assist with follow-up

 

Project & Committee Support, Administration &
Technology

• Coordinate Jewish Community Foundation Trustee and Jewish
  Community Foundation planning meetings and materials, ensuring
  timely preparation and follow up
• Assist Investment Committee’s process, monitor and organize
  Jewish Community Foundation meetings and investment documentation
  and reporting requirements, draft minutes for Investment Committee
  meetings

• Prepare reports and dashboards as needed
• Help document giving opportunities and support
  educational and learning programming of the Foundation
• Support the Jewish Community Foundation team in building their
  understanding of prospective donors, nonprofit organizations, and
  community partners through research and meeting coordination
• Support fund holders in navigating Jewish Community
  Foundation online systems, deploying expertise to troubleshoot
  donor issues and serve as a resource for internal and external
  audiences

• Support the team with the administration of fund
  distributions, key donor insurance program, and other special
  gifts
• Maintain accurate database of initiative partners and
  records

 

Qualifications and Experience:  

 

• Bachelor’s degree (or equivalent) with a minimum three years of
  nonprofit or related experience
• Proficient in Microsoft Teams and Office including Word, Excel,
  Power Point and Outlook
• Prior experience in a database management as well as knowledge
  of CRM database preferred
• General knowledge of philanthropy as it relates to the
  not-for-profit organization and knowledge of fundamental
  disciplines of resource development preferred
• Experience with philanthropic operations, systems, and
  client/donor service a plus
• Brings a positive attitude, an interest in learning and
  openness to change, and enjoys working in start-up entrepreneurial
  environments
• Proven ability to work collaboratively with many constituencies
  from different backgrounds across the community who hold diverse
  perspectives

• Community experience either with working on internal
  or external projects supporting historically marginalized
  identities, antisemitism and/or race, supporting diversity, equity,
  inclusion and belong (DEIB) efforts, and/or lived experience in a
  marginalized community including the Jewish
  community.
• The ability to work independently and as part of a team; detail
  oriented, well organized, focused and goal oriented, with a high
  level of initiative and energy, as well as problem solving
  skills
• Excellent verbal, written and digital communication skills that
  are effective with a diverse range of audiences such as trustees,
  lay leaders, volunteers, our internal team members, donors, vendors
  and potential funding partners
• Ability to convey a high degree of commitment and passion for
  the mission

• Ability to maintain a high level of confidentiality
• Knowledge of the local Jewish community and agencies a
  plus

 

Organizational Vision, Mission, and Function 

 

The Jewish Federation of Greater Washington envisions an open,
connected, and vibrant Jewish community that cares for each other,
fosters Jewish learning and journeys, embraces Jewish peoplehood
and Israel, and acts as a force for good in the world. As a
mission-driven non-profit organization, we work to inspire, build,
and sustain vibrant Jewish life in a changing world by mobilizing
our community in common purpose, intentional innovation, and
effective action. Learn more at shalomdc.org.   

 

As part of the Jewish Federation of Greater Washington, The
Jewish Community Foundation partners with and inspires Jewish
philanthropists and the Greater Washington community to advance a
thriving, equitable world where all people can reach their full
potential. Combining Jewish values with personalized service, we
inspire generosity, support philanthropists in maximizing their
impact, and build and participate in learning and funding
communities to make systemic, lasting change for generations to
come, within and beyond the Jewish community. 

 

Jewish Community Foundation manages more than $280 million in
assets and has facilitated more than $175 million in grants over
the last 15 years. This is an exciting opportunity to join a team
on the ground floor and help launch and build a newly reconstituted
Jewish Community Foundation of Greater Washington.  

 

A People-Friendly Workplace 

 

The Jewish Federation of Greater Washington is an equal
opportunity employer offering a people-friendly environment,
including:  

• excellent health care and retirement benefits
• generous time off
• flexible work options

• opportunities and an annual stipend for continued professional
  development
• access to the JPRO Network, which connects, educates, inspires,
  and empowers professionals working in the Jewish nonprofit
  sector

 

Candidates should be located in or willing to relocate to
the Greater Washington (DC, MD, and Northern VA) region. This
position is eligible for a hybrid work arrangement, with 3 days a
week required in our headquarters.  The health
and safety of our professional team and community remains a top
priority, and all Federation employees are required to provide
proof of up-to-date vaccination against
COVID-19.