Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunities for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC Syria

DRC has been operating in Syria since 2008, initially responding to the Iraqi refugee crisis before pivoting to a full-scale response to the Syria crisis from 2011 onwards. Our work encompasses the full cycle of displacement—responding to life-saving humanitarian needs and supporting community recovery until durable solutions can be achieved. DRC Syria takes an area-based approach to supporting internally displaced persons (IDPs), returnees, and host communities across our key sectors: Economic Recovery and Resilience, Protection, WASH, Shelter and Infrastructure, and Humanitarian Disarmament and Peacebuilding (including Humanitarian Mine Action).

With an established rapid response mechanism, DRC can rapidly respond to emerging crises and shocks to meet acute emergency needs. Recognizing the significant need for early recovery and resilience programming to ensure dignified, sustainable, and cost-effective solutions for fragile communities, DRC’s programmes foster resilience for individuals and communities in situations of protracted displacement and during the initial stages of post-conflict recovery, towards a durable solution of their choice. With active portfolios in the neighboring countries of Jordan, Lebanon, Türkiye and Iraq, DRC offers a cross-border, regional response to the Syria crisis, through cross-border protection monitoring, advocacy, and trends analysis.

About the job

The IM Specialist will contribute to the implementation of the Syria Community Consortium (SCC) MEAL framework, with a particular focus on leading the technical management of consortium-wide Information Management (IM) system and platforms, including developing or updating of forms, online tools, and databases for capturing, evaluating, and improving programme implementation. This will include gathering reporting and data needs from Sector Team Leaders/Officers, strongly coordinating with partners, and conducting quality assurance of data inputs. S/he will develop and maintain monthly cumulative databases, as well as provide summary analysis and compile the findings into well structured visual dashboards (in PowerBi) and reports. S/he will support in the management and harmonization of the consortium-wide IM system to ensure accurate data is maintained, while documenting the lessons learnt captured from the IM system.

Duties and Responsibilities:

• Develop, test, manage, and improve the IM system that maintains and organizes data on SCC activities and provides support in reporting, project tracking, and data analysis.
• Maintain a monthly cumulative database for tracking beneficiaries reached under different interventions to ensure up-to-date status of information at the country level, in close collaboration with field sectoral teams.
• Conduct regular validation of data collected by SCC field teams, ensuring data is cross-checked, clean, and free of errors.
• Review sectoral databases and IM systems to lead the harmonization of tools used across different sectors and areas, as well as linkages to the master database.
• Prepare and submit monthly reports (ERL-4Ws, IMSMA, Protection 4Ws, MPCA) using different reporting platforms, such as activityInfo.
• Design and deploy data collection tools, for example, multi-sector needs assessment, baseline/endline and post-distribution monitoring technical tools.
• Ensure efficient data collection and analysis, linking the databases with the Indicator Performance Tracking Tool (IPTT).
• Contribute to automation flows (such as in Power Automate) to automate processes, CFM systems, and contribute to the harmonisation of consortium activity across projects.
• Develop and maintain reporting systems including visualizations using Power BI, or other suitable applications.
• Produce information products such as statistical and graphical reports, maps, and dashboards by turning extracted data using Adobe tools, PowerBi, and ArcGIS into graphic products to facilitate the dissemination of information to internal and external stakeholders.
• Document lessons learnt captured from the IM system and share with the CMU, Technical Coordinators, and Area Managers as relevant.
• Create guidelines for end-users of IM products, and provide training to Country Office and Field staff on products and IM systems developed.
• Support in developing and rolling out standard operating procedures (SOPs) for IM.
• Develop database security measures to safeguard information against accidental or unauthorized damage, modification, or disclosure, especially in terms of sensitive beneficiary information.
• Ensure that information systems and processes are compliant with applicable standards and guidelines related to information management and data protection, including donor standards and requirements.
• Perform other duties as assigned.

Experience and technical competencies:

• Minimum of 4 years’ experience in information management, database design or database administration, and/or information management for humanitarian projects implemented by national/international NGOs/UN.
• Experience with developing and building reporting systems including visualizations with PowerBI/Tableau or other suitable applications
• Experience with data collection tools such as ODK, Kobo Toolbox, SurveyCTO.
• Solid knowledge of Geographic Information Systems (GIS) is required.
• Demonstrated basic SQL skills to insert, update, delete records, and write optimized queries for efficient data extraction within the organization”s databases.
• Advanced knowledge with Microsoft Office Suite developer features (VBA and Macros) and Power Apps/Automate for automation is an asset.
• Ability to perform data analysis using SPSS and CC language is an added asset
• Demonstrated ability to concisely identify discrepancies, ensure quality of the data and data analysis.
• Ability to work in structured manner and independently with limited oversight.
• Ability to remotely support individuals.
• Excellent data analysis and report-writing skills.
• Experience providing training and support to project staff.
• Excellent negotiation and communication skills, including a supportive working style
• Strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail.

Education:

• Bachelor”s degree in information management, business management, Statistics, Computer Science, Computer Engineering, or other related fields.

Languages:

• English ( Fluent )
• Arabic ( Fluent )

In this position, you are expected to demonstrate DRC’ five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.

We offer:

Contract length: 12 months

Level: Non-Management – G2

Location: Damascus

Expected Start date: ASAP

Application process:

Interested? Then apply for this position here: Information Management Specialist – Application Form

All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV-only applications will not be considered.

Applications close: 18 December 2025

Applications will be reviewed on a rolling basis. DRC reserves the right to conduct tests and interviews before the closing date and can close the advertisement earlier in case of finding a suitable candidate.

Need further information?

For further information about the Danish Refugee Council, please consult our website www.drc.org