Do you want to build a career that is truly worthwhile? Working at the World Bank Group (WBG) provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

HR Operations (PACSO), which is part of PAC Employment Policy, Compensation & Systems, currently operates in Washington, DC and Chennai, India to provide a wide range of HR services to World Bank Group (WBG) staff, consultants, dependents, and retirees. These services include front line HR processing and consultation support on HR policies and procedures via telephone, email, and virtual consultations.

Services include, but are not limited to, the processing and consultative support related to the WBG G-Visa work program as outlined in the duties and accountabilities below.

Additionally, PACSO collaborates closely with its HR delivery partners and other key stakeholders for seamless request resolution. PACSO provides global support to its client base and candidates must be willing to work flexible hours.

Duties and Accountabilities

• Serve as point of contact for G4 visa related inquiries.
• Conduct weekly virtual consultations with staff on varying visa issues.
• Provide support on quality control for relevant visa processes.
• Process requests for various processes (review forms for accuracy, verify eligibility, validate/request appropriate supporting documentation and update relevant HR and government systems) providing back-up support as needed while maintaining SLA.
• Exercise fulfillment of transaction activity by ensuring adherence to departmental, institutional and federal agency guidelines regarding incoming and outgoing documentation in relevant systems.
• Demonstrate accountability with respect to prioritizing assignments and ensuring effective handling and completion of work.

Selection Criteria

Required:
• Bachelor’s degree with a concentration in business administration, human resources, or related discipline or equivalent combination of education and experience;
• Ability to effectively communicate service delivery issues / recommendations to management both within and outside of PACSO Team.
• Excellent reading, writing, and listening skills. Strong English language skills (verbal and written), including ability to draft a variety of correspondence and edit materials using proper grammar, punctuation and style.
• Analytical ability, practical problem-solving skills and resourcefulness in performing varied tasks
• Excellent organizational skills and ability to prioritize and deliver assignments in a timely manner often under time pressures.
• Strong inter-personal skills and commitment to work in a team-oriented, multi-cultural environment.
• Ability to develop / maintain business relationships necessary for the team to fulfill service delivery requirements.

Preferred:
• Ability to use Microsoft office tools (i.e. MS Word, PowerPoint and Excel)
• PeopleSoft (preferably v9.2), Case Management System

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

Note: The selected candidate will be offered a one-year appointment, renewable at the discretion of the World Bank Group, and subject to a lifetime maximum ET appointment of three years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their third-year ET appointment are not eligible for future ET appointments.