Education, Communication & Outreach Manager

Job Req ID: 293154
Posting Start Date: 24 Apr 2024
Location: London, Surrey, GB, SE24 0PZ, with hybrid working (2-3 days a week in the office depending on business needs)
Contract Type: Full Time
Working Hours:  37.5 hours per week, Monday to Friday
Salary: Between £45,000 – £50,000 per annum, dependent on experience

Serco’s Environmental Services provide a complete waste and recycling service on behalf of the
residents and community in Lambeth. With a professional, dedicated, and friendly team of
Refuse, Recycling and Street Cleansing staff, we ensure that streets, homes and businesses are
kept clean, safe and tidy, whilst providing the very best levels of customer service to all
members of the community that we serve.

We are currently looking for an Education, Communication & Outreach Manager to join our
team at Lambeth. You will manage a team of three Education, Communication and Outreach Officers
while also serving as a senior figure on the Contract Team.

Your main responsibilities

• Bringing the Annual Communications Plan to life, managing the timely delivery of
  communications and behaviour change campaigns across multiple channels on behalf of the local
  Authority partner.
• Developing and maintaining a network of relationships with a range of stakeholders that
  enable the successful creation and delivery of bespoke communication strategies for both
  external and internal use.
• Leading client meetings on Strategic Activities and guarantying quality of reports and
  presentations submitted to the client.
• Driving the successful delivery of the many Social Value initiatives we’ve launched in
  Lambeth. Working in collaboration with our Volunteer & Community Sector partners to
  strengthen local circular economies and support the most vulnerable residents in the borough.
• Developing relationships with new third sector originations and businesses to provide
  innovative environmentally focused community engagement initiatives.
• Act as a main point of for senior members of the client team – regularly delivering
  thorough presentations on monthly and annual contract performance.
• Supporting the Senior Contract Manager in planning and executing strategies/activities
  needed to hit contractual targets.
• Organise outreach events, delivering presentations to community groups and designing
  educational materials for schools.

What you will need to do the role

• Ideally you will be working as a Communications Manager or Marketing Manager and you will
  have an understanding of environmental issues either through academic studies or work
  experience.
• Pairing your excellent writing and speaking skills with your passion for environmental
  sustainability you will be able to compose contract reports, own projects, and present the
  team’s work to the client in a compelling fashion.
• An understanding and demonstrable experience designing and executing behaviour change
  strategies
• Proven experience of implementing communications/marketing frameworks
• Highly proficient in the use of the Microsoft suite of apps (i.e., Word, PowerPoint, Excel)

Desirable

• Project management experience
• Work experience in a Local Authority
• A good understanding of the waste industry
• Interest/familiarity with graphic design

Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that
matters – delivering essential services that touch people’s lives.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn
and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll
have the resources you need to do your job in a diverse and supportive environment.

What We Offer

• Up to 6% contributory pension scheme
• 25 days annual leave
• Training and apprenticeship opportunities to support personal development
• Serco discounts which include cinema, merlin entertainment online shopping, mobile phone
  plans and leisure centre memberships.
• Interesting, varied, and enjoyable work