Médecins Sans Frontières (MSF) is an international, humanitarian, non-governmental organisation providing assistance to people in need as a result of natural and man-made disasters, irrespective of race, religion, ideology or politics.

We are seeking to employ a candidate for the following position:

Electronic Medical Record Implementation Manager

Place of work: Nablus Hospital – MSFCH

Deadline for application: 09/06/2024

Number of Jobs: 1

Context

In 2023 the Swiss section of Medical-Humanitarian Aid organization Médecins Sans Frontières (MSF OCG) took a step-up in the management of health information by building a light, modular, scalable Electronic Medical Record system for the benefit of patients and healthcare workers. After a feasibility study performed in 2023, it was decided to proceed in 2024 to a first deployment in Iraq, that will prepare further rollouts in other missions.

The position of ‘EMR Implementation Manager’ will oversee the project-level component of the implementation in full collaboration with the coordination and the clinical teams. It provides an essential liaison with the project team members, located in the Geneva Headquarters and abroad.

The following elements are the essential components of this role..

Implementation management

• Be the local owner of the implementation and coordinate the testing, training and Go-Live phases with the support of the LIME Project Team. Organize the related plans and staff trainings accordingly.
• Supervise the change management aspect of the project during Go-Live by providing the necessary support and training to the clinical staff.

Staff support and EMR Management

• Ensure that (new) staff are knowledgeable in EMR but also in general computer use (organise onboarding session for new staff, elbow to elbow support and training for the staff when necessary). When relevant collaborate with ICT supervisor.
• Work closely with LIME Project Team to stay abreast with all planned updates and changes to the Electronical Medical Record.
• Provide application support which includes, application configuration, deployment and testing post-deployment, providing reports or exports, issue analysis and issue fixing, process change analysis and implementation, and training and end-user documentation / manuals. Find, analyse, and resolve end-user problems and / or errors.
• Identify and perform basic related hardware & software support and administrative tasks.
• Ensure proper system and end-user testing of all new upgrades and / or releases along with proper documentation of any defects, feedback from end-users, or needed technical support.
• Coordinate and communicate with the logistics and ICT team to ensure the full hardware and software support of the tool.
• Be responsible for the EMR system administration. Oversees the creation and management of the necessary account & access, review the content of the EMR and review the coherence of its configuration.
• Ensure the good quality of medical data documented by clinic staff and promote good data protection culture. Maintain strict patient confidentiality at all times.
• Be the bridge between the project and LIME Project Team to escalate or communicate any change requested.
• Work directly under the Medical Activity Manager (CLT) who will assure direct communication with project medical referent (PMR). Work under the LIME Project Team for technical reference & support (functional manager).
• Remain flexible for any delegated tasks.

Specific requirements for the role:

What we offer:

• Legal national contract and 100% pay in accordance with MSF Salary Grid. Level 11.
• The chance to gain professional development and to develop (career path, training, etc.) within the organisation.
• The opportunity to contribute to our objective of saving lives, alleviating suffering and working with those most in need.

How to Apply:

Interested candidates are invited to submit their complete application file (updated CV max 2 pages + motivation letter + references + Diploma + Certifications), Only applications with complete documentation will be considered.

By email to [email protected]

applications sent to any other email address will not be considered.

Please indicate “EMR Implementation Manager” in the e-mail subject.

We recommend all applicants to write a cover letter containing an introduction of yourself, explaining why you are applying for the position, and explaining why you think you are suitable for the position.

In-complete applications will not be considered

Only PDF and Word Format Applications will be considered.

English CVs only

Only shortlisted candidates will be contacted.

Female Candidates are encouraged to apply.

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline.

Data Protection: The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your data will be treated confidentially. Only people part of the recruitment process have access to your data. MSF does not sell your data under any circumstances. If you have any questions or requests, you can contact [email protected]