Emergency Coordinator

Position type: Full time, permanent (37.5 hours per week) – flexible hours considered (outside of deployments)

Responsible to: Emergency Response Manager

Direct reports: ShelterBox Response Team Volunteers – during deployments

Key Interdependencies: Head of Security, Deployments Manager, Emergency Supply Chain Specialist, Emergency MEAL Coordinator

Location: Truro, Cornwall (hybrid – mixture of office and home working).Remote working (UK only) will be considered (with regular travel to Truro at least 4x per year).

Travel: Work away from home, this may be UK or overseas training or an in-country deployment. You may be required to deploy for up to 50% of your time in any calendar year.

Role purpose:

As an Emergency Coordinator within ShelterBox’s Emergency Team, you will be responsible for assessing and responding to emergency shelter needs because of sudden onset and/or rapidly escalating crises across the globe.

This role will support communities affected by disaster by establishing and managing ShelterBox’s humanitarian responses in partnership, delivering impactful outcomes at speed and scale. Fast-paced relationship building, partnership brokering, and project management skills are essential.

Reporting to the UK-based Emergency Response Manager, Emergency Coordinators are often the most senior ShelterBox representative on the ground during an emergency response and are typically responsible for leading multi-disciplinary teams inclusive of response team volunteers. The role is highly deployable, and you can expect to work in austere conditions in countries affected by disaster. When working from the UK, either at our HQ in Truro, Cornwall or remotely from home, your time will be spent ensuring the deliver of quality emergency response projects as well as supporting the Emergency Response Manager and the Head of Emergency Response in progressing continuous improvement work as part of ShelterBox’s strategy. This is likely to include the development of tools and processes, as well as work on emergency preparedness.

The role will be starting at a time when ShelterBox is realigning itself for further growth in the face of mounting humanitarian needs. We look forward to welcoming candidates who share our passion and would enjoy working as part of a strong team to achieve this.

Who are we looking for?

ShelterBox is seeking a delivery-focused, practical, and proactive individual with experience of working in humanitarian emergency settings. This role would be ideally suited to someone with humanitarian experience, but who is looking for shorter emergency deployments balanced by remote management of responses. The right person will have experience of project development and day-to-day management, risk management and meeting and reporting against agreed objectives.

Duties will include but not be limited to:

• Establish and manage the delivery of emergency response projects to assigned disasters in line with the organisational and programme strategies, policies, and procedures
• Ensure timely, safe, and impactful project/programme design and implementation, through close coordination with the wider Emergency team and key support functions, including Finance, MEAL, Safety and Security, Shelter Technical and Supply Chain
• Provide the first point of contact for deployed teams and disaster monitoring on a 24/7 routine and emergency basis as part of a roster
• Deploy to areas affected by disaster, act as Team Lead when required and provide leadership and mentoring to team members, as identified by the Emergency Response Manager
• Initiate and sustain strong and mutually beneficial partnerships with local and international organisations – develop working relationships and effectively coordinate with other actors
• Work closely with the Travel Security Management team to prioritise the safety of our teams. Adapt to evolving issues that could adversely affect ShelterBox staff, partners and/or project delivery
• Prioritise ‘do no harm’ principles. Ensure those who encounter ShelterBox as a result of our activities are safeguarded from deliberate or inadvertent actions and failing which place them at risk or abuse, sexual exploitation, injury, and any other harm
• Work closely with the Deployments Manager and Learning & Development to ensure appropriate resourcing from staff and volunteers, including supporting the delivery of training
• Maintain effective and coordinated budget management, working closely with the Programme Funding and Finance teams to ensure appropriate monitoring processes are in place
• Maximise contributions in support of Fundraising efforts, including media engagements from HQ and/or during deployments
• Provide timely updates on project delivery and impact to Emergency Team leadership and report verbally or in written format to internal and external audiences as required
• Lead a culture that actively promotes improvements in its practices, processes, and outcomes, across all aspects of its work, seeking feedback from all stakeholders
• Deliver preparedness and planning activities. Surge support regional desks as required
• Represent ShelterBox in any capacity as required and deputise for Emergency Response Manager, as appropriate.
• Work away from home, this may be UK or overseas training or deployment to disaster affected areas. Whilst you are unlikely to respond more than six weeks at any one time, you may be required to deploy for up to 50% of your time in any calendar year.

Other responsibilities

• Any other duties as required which are deemed appropriate to the level and grade of the