Emergency Facilitator

CTG overview:
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more

Justification:
The Facilitators are to support our clients Maiduguri Field Office (MFO) in Humanitarian Program Monitoring HPM) activities in the Borno state locations. These may include accessible & hard to reach areas. In addition, the Facilitators will play a critical role in conducting programme monitoring visits for Rapid Response Mechanism (RRM) interventions. Locations to be monitored may include extremely hard to reach areas upon request from our clients emergency team & based on locations of implementation. The Facilitators are needed as the emergency unit doesn’t have any personnel that can be deployed & perform these emergency led initiatives.

Rapid Response Mechanism (RRM):
Our clients MFO has regular programs working through partners to provide humanitarian assistance to IDPs & host communities in crisis affected accessible & underserved hard to reach locations in BAY states. In most of these locations, humanitarian workers including our client can access only within mostly the perimeter of garrison / main towns.
Through the RRM, our client is working with national & international partners to provide timely lifesaving interventions in extremely hard to reach locations (otherwise called inaccessible LGA for regular programs) within the BAY states. The access constraints impact on our clients ability to monitor the RRM supported activities & ascertain the impacts of such services on women & children. It is against this background that our clients MFO is seeking third party monitoring personnel to provide support in conducting on site program monitoring visits in locations where RRM interventions are implemented & submit field monitoring reports outlining the major findings & recommendations to our clients emergency team.

Humanitarian Program Monitoring (HPM):
Our clients emergency plans to engage an external agency to implement the third party monitoring to provide a mechanism for independent program quality monitoring of our clients services & supplies as well as gather program stakeholders feedback. Third party monitoring incorporates collecting & verifying quantitative & / or qualitative monitoring data as well as data triangulation & analysis. The monitoring will examine the delivery of supplies to beneficiaries, ensure quality of services & assess end user satisfaction.

Main respnsibilities & tasks:
Serve as our clients eyes & ears in the assigned LGAs, wards & settlements / communities, verification of facts & figures reported by the implementing partners in the field (meeting with the partners).
Monitor our client supported programs & activities in accessible & hard to reach LGAs & wards i.e., tracking of our clients supplies from their warehouse to the end user, identifying any delays, bottle necks & undelivered supplies).
Collect data using HPM tool via ODK & transmit same to designated sites.
Conduct end use monitoring of supplies & products.
Represent our client in coordination meetings & other intersectoral activities in the assigned locations.
Support our client & their partners in the implementation of feedback & complaints mechanism, recording & follow up of complaints (e.g., sexual exploitation & abuse, gender based violence, etc.).
Carry out any other task that may be assigned.
In coordination with our clients emergency team & RRM partners, conduct program monitoring visit for RRM interventions in extremely hard to reach locations to ensure activities are implemented according to plan through direct observations & meeting with beneficiaries.
Documenting key findings highlighting observed status of activities against intervention plans & recommendations for areas of improvement.

Deliverables:
HPM:
Monthly ODK data submission & summary of findings coming from Key Informant Interviews (KIIs), Focus Group Discussions (FGDs) & field observations.
Detailed monitoring progress report including issues of complaints & feedback.
Reports of coordination meetings or other intersectoral activities.
End of assignment reports.
Any other tasks related to HPM as assigned by the supervisor.

RRM:
Program monitoring visit plans (based on requests from our clients emergency unit).
Field observations, KII’s & FGD’s.
Detailed program monitoring visit field reports for RRM interventions.
End of assignment reports.
Any other tasks related to HPM as assigned by the supervisor.

Project reporting:
This role reports to the line manager.

Key competencies:
University degree in social science, statistics, social & economic public policy, development economics, international development or any other related field.
Fluency in English (verbal & written) & knowledge of another UN language is an asset.
Excellent communication, facilitation & writing skills.
Knowledge of local working language of the duty station is required.
Computer skills, including internet navigation & various office applications.
At least 3 years of progressively responsible strong professional experience in monitoring & data collection in humanitarian settings.
Experience working with governments & UN agencies providing support on monitoring or data collection.
Experience in complex humanitarian settings mandatory.
Familiarity with or past experience working with our client & / or other similar UN organizations or development agencies is an added advantage.
Willingness to travel to remote regions of the country.
Demonstrated ability to work in a multi cultural environment & establish harmonious & effective working relationships.

Team management:
This role has no team management responsibility.

LGAs to be covered includes the following:
Marte, Kukawa, Kala Balge, Konduga, Mafa, Magumeri, Monguno, Ngala, Bama, Damboa,Gwoza, Damasak.

Other geneirc informaiton:
Qualified female candidates are encouraged to apply for this role.
Due to the nature of the RRM & HPM’s program needs, the area of operation may not be limited to areas defined by the TOR.
In addition, the RRM focus is mainly in extremely hard to reach locations hence the Facilitators may be required to work in local communities outside the garrison / main towns.