EMERGENCY RESPONSE FIELD OPERATIONS AND LOGISTICS CONTRACTOR

About NetHope
NetHope enables humanitarian and conservation organizations to better serve people and places throughout the world through digital and data technologies and partnerships. Working at the intersection of the international NGO sector, private business and digital innovation, NetHope is a Membership organization currently serving over 60 leading humanitarian, development, and conservation organizations around the world. NetHope empowers our Member organizations to collaborate, innovate, and leverage the full potential of information and communications technology to support their work in 190 countries. NetHope and our Members partner with over 50 of the world’s leading technology firms to create innovative solutions to existing and emerging challenges, and to reimagine how technology can improve our world

The Opportunity
NetHope’s Rapid Response Roster is a pool of experienced and qualified candidates who are available to deploy to a humanitarian response on short notice. Over the last 20 years, NetHope has a played a key role in providing digital solutions to assist relief workers and impacted communities in response to some of the most devastating crises globally. NetHope has responded in a variety of disaster situations, ranging from the Syrian Refugee Crisis to the Ebola outbreak to the Nepal Earthquake of 2015 and the devastating Caribbean hurricanes in 2017. Visit our webpage to learn more about NetHope’s work on Emergency Preparedness and Response.

NetHope’s Rapid Response Roster positions are subject to deployment for around the clock emergency response operations, which requires irregular work hours and include duties other than those specified in the official position description. Travel requirements in support of emergency operations is extensive in nature (several weeks), with little advance notice, includes travel to countries with sensitive political environments, and requires temporary relocation to emergency sites with physically austere and operationally challenging conditions.

Acceptance to the Roster does not guarantee deployment but it pre-qualifies candidates to join a future emergency response if qualifications match the staffing need of an intervention. To become eligible for deployment, selected candidates will be required to complete a series of training courses as part of the onboarding process and require a passport with expiry date in excess of one year. Depending on the country of a response, deploying Roster members may also be required to acquire internationally required immunizations. Compensation will be offered to Roster members deploying to a humanitarian response based on the candidate’s level of experience and skills.

Scope of Work
Project Scope:

The Field Operations and Logistics Contractor supports the implementation and coordination of emergency response operations in the country of performance and supports the response by ensuring quick deployment of information and communications technology (ICT) equipment in the aftermath of a disaster.

The specific responsibilities vary based on the intervention, but areas of work for this Roster position may include:

Operations Support

• Under the close guidance of the Field Operations Deployment Roster Lead, support the overall implementation of the emergency response in accordance with project plans, ensuring objectives are met within the required time frame and budget. Communicate progress, changes, and delays and conduct follow-ups as needed to the Field Operations Deployment Roster Lead and deployment roster.
• Provide day-to-day operational support during an emergency response including but not limited to purchasing supplies and materials, reviewing and filing receipts of contractors and vendors/suppliers, and booking local transportation.
• Liaise closely with the HQ Operations Coordinator on administrative and invoicing tasks and contractual management issues with vendors/suppliers. Review and analyze contractor and vendor/supplier invoices and supporting documentation.
• Support the HQ Operations Coordinator with providing travel support for the deployment roster (NetHope staff, contractors, and volunteers) as needed, including gathering relevant travel information, identifying and booking accommodation, reserving tickets, and seeking necessary travel authorizations and approvals. Liaise with traveler to collect expense reports and required backup documentation. Provide initial review of expense reports for accuracy and completeness.

Logistics

• Closely collaborate with NetHope staff and deployment roster to identify, procure, and transport ICT equipment based on needs and operational context. Manage the determination of procurement and logistical service requirements and desired equipment specifications and delivery schedules, and define sourcing strategies. Ensure proper coordination and communication among all stakeholders.
• Working closely with the HQ Operations Coordinator, support management and coordination of shipments and import/export of ICT equipment, including preparing freight quotes, bills of lading, and claim handling; planning and monitoring inbound and outgoing deliveries; researching ideal shipping techniques, routing, and carriers; and coordinate shipments with freight companies, member organizations, suppliers, technology partners, and other operational partners.
• Ensure inventory record keeping and documentation throughout the whole supply chain process, from time of request until time of delivery.
• Ensure accountability and transparency of all supply chain operations in compliance with NetHope and donor regulations, and international and local standards and requirements.
• Support the development of an effective and efficient supply chain operations by recommending improvements to processes and proposing strategies to minimize cost or time required to transport equipment.

Operations Communication and Information Sharing

• Schedule and lead meetings with emergency response organizations on the ground as appropriate, prepare meeting agendas, capture, and share meeting notes, and track project communications.
• Gather relevant information and data from reliable sources to support decision-making and coordination efforts during an emergency; share information with other stakeholders clearly, efficiently, and on time.
• Confidently knows where to access the data sources and systematically stores information in a way that is accessible to the deployment roster.

Qualifications:

Required competencies

• At least four years of professional work experience managing humanitarian projects, including experience in supply chain, logistics, warehousing, and/or procurement management.
• Knowledge in inventory control, national and international import/export legislation, common customs regulations, scheduling of truck load, sea, and/or air shipments; preparation of freight quotes, bills of lading, and claims handling.
• Excellent at working collaboratively in a team; demonstrating strong interpersonal, communication, and collaboration skills.
• Excellent problem solving, analytical, and crisis management skills.
• Sensitivity to cultural differences and able to interact with people at all levels of the organization
• Great organizational and time management skills. Ability to work independently without detailed work orders and deliver rapid evaluations and decisions.
• Strong decision-making abilities, making well-informed choices based on thorough analysis, critical thinking and consideration of potential consequences and risks.
• Demonstrate active listening skills, paying close attention to others’ ideas, concerns, and constructive feedback, fostering a collaborative and inclusive environment for effective problem-solving, particularly under high-pressure environments.
• Ability to maintain confidentiality and privacy of sensitive information, ensuring that data and sensitive matters are handled appropriately and securely.
• Ability to commit to deployment within 72 hours of notification of assignment for a minimum of 2 weeks.
• Willingness to visit harsh locations and work long days with very limited time off during an emergency response. Ability to adapt behaviour depending on the emergency environment.

Preferred competencies (great to have but not required)

• Experience in disaster response internationally or domestically.
• Fluency in another language, especially Arabic, Spanish, French, and/or Portuguese.

General Conditions:

• NetHope is a virtual organization, so our team, our Members, and our Partners are located around the world. Due to the global nature of the organization, meetings may thus be required at any time of the day to meet with our stakeholders in varying time zones.
• As a global organization, we welcome qualified consultant with diverse backgrounds from locations around the Globe.
• Acceptance to the Roster does not guarantee deployment. Compensation will only be offered in case of a deployment. Expenses for travel to the location of response will be covered.
• Depending on level of experience and skills, a daily rate of $250 – 450 will be offered to Roster members deploying with NetHope.
• All contractors must pass an OFAC screening.