Emerging Technologies Customer Strategy & Analytics Lead

Company Description

Work with Us. Change the World.

At AECOM, we’re delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world’s trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We’re one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Emerging Technologies Customer Strategy & Analytics Lead to be based in Orange, CA.

About the Role: As the Emerging Technologies Customer Strategy & Analytics Lead, you will be at the helm of integrating customer strategy with data analytics within our Emerging Technology/Intelligent Transportation Systems (ITS) division. This pivotal role drives business development and growth in the transportation services sector, with an emphasis on tolling services. Your unique combination of customer-centric strategic planning and analytical prowess will be key to navigating and leading the division’s emerging technology market expansion.

Key Responsibilities:

• Customer-Focused Strategic Integration: Lead the amalgamation of customer strategy with data analytics to advance the emerging technology/ITS sector, focusing on tolling and Road User Charging services.

• Analytics-Driven Business Development: Leverage data-driven insights to forge robust business development strategies in the transportation & tolling sector.

• Tolling Incentive Program Leadership: Direct the design and marketing of customer-centric tolling incentive programs, ensuring alignment with market needs and client objectives.

• Insightful Market Research: Perform in-depth market research to pinpoint emerging trends and untapped opportunities in the tolling industry.

• Strategic Planning Collaboration: Collaborate with cross-functional teams to formulate and implement integrated customer and market strategies.

• Impact Measurement and Analytics: Establish and track key performance metrics to evaluate the impact of customer strategies on market growth.

• Stakeholder Engagement: Develop and sustain strategic relationships with clients and stakeholders, advocating for customer-centric solutions within the emerging technologies/ITS and tolling arenas.

• Team Leadership and Analytics Mentoring: Guide and develop a team specializing in marketing analytics and strategic data analysis.

• Strategic Communication: Articulate complex analytical findings and customer strategies to stakeholders effectively.

• Innovation in Customer Analytics: Pioneer innovative approaches to marketing and data analysis that cater specifically to emerging technologies and tolling services.

• Marketing Content Creation: Lead the development of compelling marketing narratives and support materials, such as case studies, proposals, and white papers, to bolster business development in the emerging technology/ITS and tolling sector.

Qualifications

Minimum Requirements:

• BA/BS + 8 years of relevant experience or demonstrated equivalency of experience and/or education

Preferred Qualifications:

• BA/BS degree and 10+ years of related experience or demonstrated equivalency of experience

• Four years of experience in the tolling industry with an in-depth understanding of market dynamics

• Ability to travel for specific project work or marketing assignments (as needed)

• Expertise in data analytics tools and comprehensive market research methodologies

• Demonstrated leadership with a history of managing successful cross-functional initiatives

• Excellent communication skills coupled with strong relationship-building capabilities

• A track record in proposal writing and conducting business development activities

• Ability to thrive in a dynamic team environment with minimal oversight

• Clarity in communicating complex issues to a diverse audience, including clients, executives, and technical staff

• Outstanding written, verbal, and organizational skills

• A robust analytical thinker with problem-solving acumen

• The capacity to juggle multiple project responsibilities, financial constraints, and tight deadlines while maintaining high standards of professionalism and quality

• Experience in developing products and solutions for Fortune 500 companies

Additional Information

• Offered rate of compensation (California locations only) will be based on individual education, qualifications, experience, and work location. The salary range for this position is $123,000 – 225,000/yr.

• AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, U.S and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10100840

Business Line: Transportation

Business Group: DCS

Strategic Business Unit: West

Career Area: Program & Project Management

Work Location Model: Hybrid