Requisition ID: req51457
Job Title: Employer Engagement Specialist
Sector: Employment
Employment Category: Regular
Employment Type: Full-Time
Compensation: USD 22.00 – 22.00 Hourly
Location: Boise, ID USA
Work Arrangement: In-person
Job Description
***This role is posted for IRC staff only***
Job Overview:
The employer engagement specialist is responsible for program implementation and service delivery for the employer engagement program, which aims to assist refugee clients in retaining jobs and moving beyond entry-level positions in their chosen fields. Specifically, the employer engagement specialist works within a team to secure partnerships with employers to provide workplace-based training, including delivering cultural and workforce orientations to employers, delivering refugee employee- focused services such as intakes, assessments, individual goal setting, soft-skills and Vocational English as Second Language (VESL) training, and coordinating referrals for additional services to support refugees’ career advancement.
Major Responsibilities:
Outreach and Employer Partnership Cultivation
Work with the economic empowerment team and manager to identify employer partners, deliver tailored cultural and workforce adjustment orientations, secure MoUs, assess needs and develop workplace-based training plans.
Client Enrollment, Skills Training, and Technical Assistance
- Conduct intake and enrollment with refugee employees in coordination with employer partners.
- Implement technical assessments to identify client strengths, weaknesses, and competencies.
- Assist clients to enter and complete soft-skills and VESL training.
- Manage a client caseload by providing one-on-one support, including service planning, goal setting, resource mapping, and continuous follow-up.
- Support development of training plans and skills training development.
Service Documentation
- Collate enrollment data and ensure detailed case noting with individual clients.
- Use internal databases as assigned to track client services, outcomes, and metrics.
- Document client participation and progress, adhering to grant requirements, and regularly collecting success stories.
- Engage with and, as necessary, develop supportive tracking systems for auxiliary information.
- Comply with all financial and budget-related mechanisms and processes.
Other Responsibilities
- Participate in all program meetings, staff development activities, and fully engage as a member of the team.
- Comply with all policies, procedures, and protocols of the agency.
- Other related duties as assigned.
Key Working Relationships:
Position reports to: adult education supervisor
Position may directly supervise: interns and/or volunteers
Internal and/or external contacts: Coordinates regularly with employment team and local program partners
Job Requirements:
Education:
Minimum GED or equivalent. Bachelor’s degree or equivalent preferred
Work Experience:
- At least 2 years’ experience working in employment and workforce programs preferred.
- At least 2 years’ experience with client counseling, case management, or coaching strongly preferred.
- Experience with higher education, including community colleges, adult schools, and technical training providers is a plus.
Demonstrated Skills and Competencies:
- Multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds required
- Ability to effectively set service expectations and coach clients towards shared goals
- Excellent written and verbal communication skills, including public speaking and presentation creation
- Strong interpersonal skills for effective networking and influence. Proven ability to foster and manage client and employer relationships
- Proven ability to take initiative, creatively problem solve and collaborate in a fast-paced work environment
- Demonstrated experience in system development, case management, and/or sales and marketing
- Excellent organizational skills with the ability to track and follow up on dynamic information
- Ability to work efficiently across a team to reach specific measured outcomes
- Proficiency in Microsoft Office Suite required
- Experience using data and fiscal tracking systems strongly preferred
- Flexible availability necessary
- Valid driver’s license, reliable access to vehicle with current insurance, and the ability to travel regularly throughout the service delivery area
Language Skills:
Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Arabic, Dari, Farsi, Kinyarwanda, Pashto, Swahili and Spanish.
Working Environment:
- A combination of standard office environment, remote work and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
- Will require occasional weekend and/or evening work.
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.