Employment Services Coordinator

Requisition ID: req51890

Job Title: Employment Services Coordinator

Sector: Employment

Employment Category: Fixed Term

Employment Type: Full-Time

Compensation: USD 28.50 – 28.50 Hourly

Location: Baltimore, MD USA

Work Arrangement: In-person

Job Description

Job Overview: The Employment Coordinator is responsible for the day-to-day management and implementation of programming that assists newly arrived refugees and other qualified immigrants to attain self-sufficiency through employment by guiding them through employment preparation, coordinating job placements, and other career advancement services.  The Employment Coordinator builds strong employer relationships, serves a client caseload, coordinates quality assurance efforts, and may train and manage team members.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Directly supervise employment specialists and 1-2 AmeriCorps members; provide leadership, mentoring, supervision, training and support to employment staff, interns and volunteers. Advise staff regarding issues pertinent to quality client services.
• Collaborate with career development services coordinator, program manager and all direct service staff to ensure coordination of economic empowerment and other IRC services
• Establish and cultivate long-term relationships with area employers and staffing agencies to identify appropriate employment opportunities for clients.  Coordinate corporate and employer engagement opportunities and events.
• Develop program protocols in accordance with IRC and donor requirements, establishing and meeting job placement and related program goals.      Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers.
• Conduct intake, assessment and provide program orientation to clients eligible for employment services. Develop comprehensive employment plans and budget strategies for each employable adult.  Provide job readiness and job search coaching and training and connect clients with job opportunities.
• Detail each client interaction in accordance with program requirements. Input client information in database(s), tracking and reporting as needed.
• Conduct quality assurance audits to ensure compliance with IRC and donor requirements.  Monitor intake and enrollment trends, quality of service provisions and timeliness and accuracy of case file documentation.
• Assist clients and employers as necessary with post-placement issues and continuing employment needs.
• Other duties as assigned.
• Contribute to program and business development efforts.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.

Job Requirements:

Education: Bachelor’s degree in social work or related field of study strongly preferred; advanced degree a plus.

Work Experience:

• Minimum 3 years of related experience preferred
• Prior supervisory experience preferred.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Proficient in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Working Environment: 

• A combination of standard office environment, remote work, and ‘field’ time, including outreach and communication with prospective and current employers and networking opportunities.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.