Employment Supervisor

Job Overview: The Employment Supervisor is responsible for effectively leading and enhancing Matching Grant (MG) and Refugee Social Services (RSS) employment programs. This position ensures program goals are met, ensures quality control for both service provision and contractual compliance, and supervises a team of staff and interns and volunteers.

Responsibilities: Include, but are not limited to:

Staff Management

• Lead and develop direct service staff through facilitation of team meetings and individual supervision including coaching and goal setting. Oversee staff workload, help prioritize tasks, and troubleshoot challenges.
• Ensure compliance with all policies, procedures, and protocols of the agency.

Client Services

• Actively participate and supervise the implementation and management of programs.
• Track enrolled clients using proprietary database systems to ensure services are provided in a timely manner and properly documented.
• Maintain close communication with staff regarding challenging cases and carry out timely, professional interventions to ensure appropriate service delivery.
• Seek opportunities to advance gender equality.
• Cultivate long-term relationships with local employers and develop strategic partnerships with community organizations.

Program Oversight

• Coordinate quality assurance efforts by conducting periodic case file and electronic data reviews.
• Monitor and encourage the employment team’s progress toward programmatic performance requirements. Coordinate cases and effectively communicate between team members and departments.
• Produce high-quality program reports for IRC headquarters and funders and ensure programs fulfill funder and agency requirements.
• Assist in grant writing activities and development of new opportunities.
• Other duties as assigned.

Job Requirements:

• University degree required, preferably in Social Work, Human Services, or a related field of study OR equivalent work experience.
• 3+ years experience securing employment opportunities for clients, either in refugee resettlement, the workforce development field, or closely related area of social service delivery.
• Experience supervising, supporting, and training staff.
• Proven success in promoting an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead through the true collaboration of individuals from many cultures with a variety of skills and perspectives.
• Demonstrated ability to work effectively as a team member in a multi-cultural environment.
• Highly organized self-starter with demonstrated success in managing multiple priorities and delivering quantifiable results under pressure, with tight deadlines, and in a fast-paced environment.
• Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus.
• Proficiency in Microsoft Office applications.
• Valid driver’s license and access to personal, insured vehicle, and the ability to travel regularly throughout the service delivery area

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time to perform the outlined responsibilities.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.