Energy and Low Carbon Advisers

Supporting the people of Hastings, Rother and East Sussex

Citizens Advice 1066 is a dynamic and fast-moving organisation, focused on providing free,
confidential and independent advice to help people overcome their problems. We don’t just fix
the immediate issues people arrive with, we work with them to address the underlying causes of
these problems. We are a voice for people on the issues that matter to them. We value
diversity, champion equality and challenge discrimination.

We’re seeking to recruit several Energy and Low Carbon Advisers to deliver advice helping
people make effective use of energy in their homes and cut their carbon emissions. There will
be some flexibility on location, and the post will be based in one of the Citizens Advice
offices across East Sussex including Eastbourne, Newhaven, Hailsham, St Leonards-on-Sea, and
Bexhill. Hybrid working, with some days worked from home, can be considered.

You’ll join a team of highly skilled advisers delivering advice sessions and training to both
individuals and groups, engaging them on making effective use of energy in the home and
reducing carbon emissions. This will involve using your listening skills to understand their
situations, and your knowledge of energy efficiency and renewable energy to help them make
decisions and adopt energy-saving behaviours. You’ll also help clients with debt prevention,
claiming benefits and money management, referring them on to other specialist teams within
Citizens Advice 1066 when needed. 

In this role you will:

• Develop a deep understanding of household energy issues, including energy efficiency,
  meters, billing, behaviour change and renewable energy;
• Use sensitive listening and questioning skills to get to the root of the issues and empower
  clients;
• Continue learning and gaining experience every day, and complete training courses as
  required;
• Work with a range of different people, independently and in a team;
• Make a real difference to people’s quality of life and have a positive impact in your
  community.

This is an opportunity for someone with previous experience working in an advice role, proven
through recent employment or volunteer roles. You will also need to demonstrate your knowledge
of energy use, efficiency and renewables, through past experience or during the interview. The
required training and support will be given to the successful candidate to enable them to carry
out their role. The role will include outreach work and applicants will need to hold a full
driving license.

If you want to make a difference to households’ energy use and financial situation, help cut
carbon emissions, and you enjoy working in a team in a busy environment, meeting people from
diverse backgrounds and helping them resolve their problems, then we’d be pleased to hear from
you.

At CA1066, we value diversity, promote equality and challenge discrimination. We encourage and
welcome applications from people of all backgrounds. We particularly welcome applications from
disabled people, people with physical or mental health conditions, LGBT+ and non-binary people,
and people from racial minority communities.