tendersglobal.net
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 202122 we reached 650 million people.
Role purpose
The main duty of an English Services Consultant is to secure excellent sales results whilst ensuring a high-quality customer experience in handling enquiries about our English language services.
To act as British Councils ambassador and provide top quality services to all customers meeting all Key Performance Indicators (KPIs) and deliver Sales & Customer Relations services in order to enable the Council to meet its sales targets.
Main accountabilities but not limited to the following:
Sales
Face-to-Face Duties
Telephone & Email Enquiries
Customer Care and follow up
Support Duties
Product Knowledge
Offer Knowledge
Finance
System
Records Keeping
General
Other duties:
Project Work
Other Responsibilities and main duties
As part of the wider Sales and Customer Management Team serving both new and existing customers you will be required to support and assist your colleagues from time to time in tasks that ensure the smooth running of the Centre. These include participation at Sales & Marketing Events, Open Days, Parent Events, Seminars, Evening Receptions, off-site branches, and Examinations promotions, for example.
Requirements:
Language requirements
Qualifications
Role specific knowledge and experience:
Role specific skills:
Further Information
Pay Band 5 (Basic Salary plus Commission & Incentives)
Contract Type Indefinite
Location Admiralty, Hong Kong
Other Requirements
As we cannot sponsor work passes, applicants must already have the right to live and work in Hong Kong.
The successful candidate will work a 5-day week which may include Saturday and/or Sunday. Occasional evening work may be required.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion(EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council iscommitted to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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