Job description
Introduction
The Housing Hub strives to empower housing seekers and providers to create a market where individuals have choice and control on where they live and who they live with. Our Teams are passionate and driven to assist people living with disability, their families and their supporters to have that choice and control. We are highly engaged, well trained and connected.
About Us:
The Housing Hub was established in 2017 with the mission to assist people with disabilities in discovering their ideal homes. We currently have thousands of properties listed on our website, making it easier than ever for housing seekers to find their perfect match. Our online platform fosters collaboration and empowers individuals to take charge of their housing journey.
Why Join Our Team:
As a member of the Housing Hub, you’ll be surrounded by like-minded, creative and connected professionals who are experts in NDIS Housing Options. We offer a flexible work environment, professional development and a hybrid work environment. You’ll have the opportunity to work autonomously and within a team to contribute to meaningful outcomes for individuals with disabilities
People with lived experience of disability are central to what we do, and we encourage and welcome you to apply.
About the Role:
This job is not for the feint hearted – it’s busy and varied. You won’t ever look at the clock – the days will fly by. And as a bonus, you will be directly helping our team to support people living with disability to change their lives. This is a great opportunity for a confident and high performing communicator with strong customer service, administrative and organisational skills to join our team. This means, can you juggle lots of tasks and convert enquiries to requests for service, while being an administrative guru.
This role involves assessing enquiries, providing advice on eligibility for different Home and Living services and converting enquiries into active service requests. There is a heavy focus on receiving and making calls, and you need to be comfortable with that.
If you are experienced in managing, assessing and collecting information from incoming enquiries via phone and online and working with databases as well as being a great administrator, we want to hear from you.
Key responsibilities:
- Be the first point of contact for service requests received via email and phone and enquiries from people with disability, their supporters, Support Coordinators and health clinicians.
- Undertake calls to people with disability and other referrers to determine impact for customers/users and identify opportunities for continuous service improvement
- Ability to communicate clearly and effectively via email, phone, online and in person, with experience working with clients who may have complex communication requirements
- Provide administrative support to the Service and Clinical Practice Manager as required, contributing to the smooth operation of the Services team activities
What experience and skills are we keen for you to have?
- Experience in a sales or service support role talking to customers and providing excellent support
- Experience and confidence working with databases
- Confident communicating with stakeholders at all levels
- Strong interpersonal skills and high levels of resilience
Benefits of Working With Us:
- Not-for-profit PBI Salary Packaging, including meals and entertainment card
- Above-award salaries
- Flexible work arrangements
- 17.5% leave loading
- Employee Assistance Program
- Purchased leave available
- Engaging social events throughout the year
- A friendly and passionate team dedicated to making a difference
Requirements
Employment is subject to National Police Check or NDIS Workers Screening Check
How to Apply:
If you’re ready to join our team and make a positive impact, click the ‘Apply Now’ button below. Submit your resume and a cover letter explaining why you’re the perfect candidate for the role, addressing the key responsibilities outlined in the position description.
We’re excited to hear from you and encourage you to apply as soon as possible, as we will be shortlisting immediately.
At the Housing Hub, we are committed to fostering an inclusive community. We welcome applicants from diverse backgrounds, experiences, and perspectives.
Please reach out to [email protected] using the subject line: Enquiries and Admin Coordinator enquiry via EthicalJobs or 1300 935 717 if you require any adjustments to the recruitment process.
A position description is attached.