Enrollment Services Representative

ENROLLMENT SERVICES REPRESENTATIVE

OFFICE OF ADMISSIONS

KENNEDY KING COLLEGE – CITY COLLEGES OF CHICAGO

At City Colleges of Chicago (CCC), we are committed to providing our students with a broad range of educational opportunities and services to help them achieve their education and career goals. We serve a highly diverse student population, including full-time, part-time, transfer , disabled , under-represented, military veteran , and international students . CCC is an open enrollment institution and students are accepted year-round. See below for program-specific application and registration instructions.  

JOB SUMMARY
An Enrollment Services Representative provides information and excellent customer service to new and returning students arriving at a college’s One-Stop- Shop Center with inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, and related student services. An Enrollment Services Representative also functions as a campus resource, helping students identify and clarify issues, routing students to appropriate college personnel based on their inquiry/issue (i.e. Advisor, Financial Aid, Registrar, Business Office), and assisting students in resolving problems to ensure their successful enrollment and
registration. Performs related duties as required.

ESSENTIAL DUTIES

• First point of contact with students arriving at One-Stop-Shop Center. Ensures that students sign into the Q-nomy system on arrival, reviews with students the reason(s) for their visit, answers questions, and assists students in obtaining services needed.
• Assists and guides students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid.
• Reviews student records accessible at One-Stop-Shop Center to help identify steps and documents needed to assist students in the enrollment and registration process.
• Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds.
• Assists prospective and current students in registering for Professional and Personal Development (PPD) non-credit courses.
• Routes and re-routes students to appropriate campus office and personnel (e.g. Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution.
• Provides a centralized location for students to drop-off and submit a variety of registration, financial aid, and student services documents for distribution to appropriate campus Offices and personnel.
• Enters data from documents into GradesFirst to update student records as directed.
• Provides training sessions to students on the use and navigation of the student portal and Q-nomy system.
• Assists with the training of student employees in the One-Stop-Shop Center.

REPORTING RELATIONSHIPS

 Reports to: Director – Enrollment Management

QUALIFICATIONS
Education, Training and Experience

• Associate’s Degree from an accredited college, and three years of work experience in customer service.
• Bachelor’s degree preferred
• Demonstrated excellent customer service skills
• Moderate proficiency in the use of Microsoft Office (Word, Excel, and Outlook)

The following generally describes the Knowledge, Skills and Abilities required to enter the job and/or be learned within a short period of time to successfully perform the assigned duties
Knowledge, Skills and Ability

• Knowledge of CCC policies and procedures relating to admissions, enrollment, academic advising, and registration and other campus departments.
• Knowledge and understanding of software and systems used in One-Stop-Shop Center including Q-nomym, Campus Solutions, and GradesFirst.
• Excellent verbal and interpersonal communication skills
• Excellent customer service skills
• Ability to work within a culturally diverse environment
• Ability to exercise tact and diplomacy in handling sensitive situations

Working Conditions

• General office environment

Equipment

• Standard office equipment including personal computers

Physical Requirements

• Ability to operate computers and related equipment and software
• Considerable standing with intermittent sitting, walking, bending and stooping.

Worker Characteristics

• Dependability – Demonstrate reliability, responsibility, and dependability and fulfill obligations.
• Initiative – Demonstrate willingness to take on responsibilities and job challenges
• Customer Service Oriented – Demonstrate commitment to delivering helpful, high quality service and assistance to meet the needs of customers. 

This position is represented by Local 1708 Union

Chicago residency is required for all full-time employees within 6 months of hire.
We are an equal opportunity and affirmative action employer. Thank you for your interest in City Colleges of Chicago.

Kennedy King College, located at 6301 S Halsted in Chicago’s Englewood neighborhood, embodies the commitment to academic excellence and civic responsibility exemplified by its namesakes, civil and human rights activists Robert F. Kennedy and Dr. Martin Luther King, Jr. At KKC, employees contribute to the success of our students while enjoying competitive compensation and outstanding benefits packages. Build your future at City Colleges of Chicago and ensure more students complete their curricula – college-ready, career-ready and prepared to pursue their life’s goals. This is an exciting time in the history of City Colleges of Chicago (CCC), District 508, the largest community college system in Illinois and one of the largest in the nation.

Additional Information