Enrolment Advisor (3 Positions Available)

Job no: 0061810
Location: Parkville
Role type: Full-time; Continuing (3 Positions Available)
Department: Student and Scholarly Services
Salary: UOM 5 – $79,961 – $91,844 p.a. plus 17% super

• Dive into a diverse range of university activities and ensure smooth enrolment processes.
• Provide exceptional support and guidance to our university community in a collaborative environment.
• Brilliant benefits and a flexible hybrid work environment! 

About the Role
Are you ready to make a meaningful impact on the educational journey of students and contribute to the smooth operation of our university? As an Enrolment Adviser, you’ll be at the forefront of delivering high-quality enrolment services to students and colleagues, ensuring they receive the support they need promptly. You’ll dive deep into a wide array of university activities, services, and courses, while also mastering the interpretation and application of policies and guidelines.

Your responsibilities will include:

• Delivering precise, prompt, and culturally sensitive support and guidance to diverse students, alumni, and colleagues. Handling referrals with specialised or delicate needs efficiently and effectively.
• Assessing students’ academic and enrolment status, including meeting enrolment criteria, student visa compliance, course progression, and academic requirements.
• Conducting thorough study plan audits to verify that students’ academic plans align precisely with the curriculum and comply with guidelines.
• Acting as the team’s representative and main point of contact for various activities and services, such as participation in working groups and best practice forums.

Who we are looking for
Calling all customer service professionals with a flair for excellence! If you’re passionate about delivering exceptional service and possess stellar interpersonal and administrative skills, we want you on our team. You’ll thrive in collaborative environments and be committed to providing top-tier customer support. From communicating effectively via various channels to preparing detailed documents and presentations, your strong written and verbal skills will be invaluable. We prioritise accessibility, accuracy, and compliance, and we’re eager for your problem-solving abilities to help us continually improve our services and processes. Join us in making a difference in our fast-paced environment!

You will also have:

• Bachelor’s degree, advanced diploma with minimum 1 year relevant work experience, or equivalent combination of experience and education/training.
• Proven adaptability and enthusiasm for providing diverse services, coupled with a keen interest in mastering underlying systems, policies, and procedures.
• Strong organisational skills, adept at multitasking, prioritizing tasks, meeting deadlines, and adapting to evolving service standards, policies, and processes.
• Proficient in utilising large integrated databases and standard software like Microsoft Office suite (Word, Excel, PowerPoint, Outlook), with a rapid ability to learn and master new systems.

For further information regarding responsibilities and requirements please refer to the attached PD.

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team – Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

The Enrolment Advisers are part of Student Enrolment, one of the many teams based at Stop 1 (‘connecting students and services’). Student Enrolment comprises two sub-teams that together are responsible for coordinating and delivering high quality services to students and stakeholders across the University in the areas of enrolment and enrolment compliance.

What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits  page!

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website  and stay connected with our stories and people on LinkedIn .   

Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion  page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at [email protected] , with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled “Reasonable Adjustments Request”.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents: 

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

If you have any questions regarding the recruitment process, please feel free to contact Maddison Ryan via email at [email protected] , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

Position Description