Examinations Services Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 202122 we reached 650 million people.

Role Purpose

To contribute to meeting British Councils regional and country objectives through the efficient, effective and compliant delivery of UK examinations across Morocco and meeting income and volume targets. This will be achieved by:

Smooth running of exams, with primary responsibility for Aptis, University, Professional and Schools Exams in addition to contribute to running IELTS.
Meeting all areas of compliance of UK exam boards and British Council in line with British Council corporate standards.
Providing support to the Exams Operations Manager in reparation of financial data and monitoring payments.

Main Accountabilities:

Exams Delivery and Quality Assurance Aptis, University and Professional and School exams

• Coordination of Aptis, University, Professional and Schools exams from first enquiry until exam despatch, ensuring all aspects of exam delivery (pre- & post-test day activities as well as test day delivery) are in line with UK exam board regulations and British Council requirements.
• Overseeing check-in and secure despatch of scripts (accountable to universities and boards).
• Overseeing delivery for Computer Based Tests according to exam board regulations and British Council standards.
• Ensuring all British Council areas of compliance are met including Quality and Compliance Assurance (QCA) standards, Equality, Diversity and Inclusion (EDI),

Data Protection, Child Protection, mandatory training requirements, finance.

• Relationship Management with Examinations Boards and with schools providing candidates.
• Maintaining of up-to-date databases and calendars of examinations and contacts.
• Training and quality management of invigilation staff, administrative duties relating to venue staff and examiners.
• Supervision of back-office activity and seasonal teams.
• Implementation of feedback procedures for universities and professional organisations with whom we work.

Financial duties

• Ensuring that Board Fees, Purchase Orders and invoices are processed according to British Council regulations.
• Supporting Examinations Operations Manager with required financial information.
• Finalising income reconciliations for Aptis, University, Professional and Schools exams accurately and submitting them to ESM by specified deadlines for checking.
• Monitoring expenditure and proactively looking for efficiency savings to improve Key Performance Indicators.
• Lead for the exams team on changes in relation to financial processes.
• Responsibility for day-to-day finance tasks related to exams delivery (including appropriate use of SAP as per allocated role) in line with local and corporate standards, for example:
• Ensuring all venue staff claims and payments are correct and timely.
• Ensuring daily posting of income / income recognition is done accurately.

About You (essential requirements for the role):

• University degree or equivalent experience in the same field.
• English, spoken and written, to at least C1 on CEFR
• Arabic or French, spoken and written to at least C1 on CEFR
• Experience managing small teams or demonstrating team-leader abilities
• Experience working in international and politically challenging environment
• Experience of managing logistics
• Experience of working to deadlines in a pressured environment.

Desirable requirements for the role

• Experience managing operations in Exams environment

Further Information

• Role: Examinations Services Officer (39800)
• Number of positions: 1
• Pay Band: 4H
• Location: Casablanca, Morocco
• Contract type: Indefinite contract
• Salary: Basic salary: 9153 MAD and Transport allowance : 500 MAD
• Closing date: 6th December 2023 (11:59pm Gulf Standard Time)
• Other: This role is open to candidates who have right to work and located in Morocco.

*Please note that all applications should be submitted only in English.
*It is advisable to apply in advance to avoid any technical issues at the last moment.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion(EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council iscommitted to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.