Exams Systems Maintenance Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 202122 we reached 650 million people.

Pay Band: 6 (from CNY 12,000 per month)
Location: Beijing, China
Department: Exams
Contract Type: Fixed term contract (2 years)
Closing Date: Wednesday, 25 October 2023- 23:59 China Time (GMT +8)

Role Purpose:
Ensure all the exam systems are properly maintained according to relevant corporate policies and processes, support business transformation, achieve user and stakeholder satisfaction.

Main accountabilities but not limited to the following:
Provide day to day technical support to system users on trouble shooting, handle the incidents with workaround and solution by monitoring, coordinating, investigating, and escalating.
Evaluate, provide consulting, and fulfil requests from business and stakeholders.
Responsible for managing systems improvements to well fulfil business customer requirements based on daily incidents or service requests.
Act as the focal point to deal with the incidents contacted with external service vendor and global partner to trace the problems solved to the end.
Build or involve in the IT operational monitor platform build up, has the strong sense on the data driven operations.
Design, develop and facilitate end user IT systems training sessions to internal or external users.
Has strong experience that building internal knowledge bank with standard ITIL knowledge, logical thinking the knowledge bank framework and promote the methodology internally.
Knowledge transfer to L1 support and promote technical skills shift left.

Role specific knowledge and experience:
Foundation of Information Technology Infrastructure Library (ITIL)
Minimum 3 years proven experience in application support project.
Proven experience in manage IT systems maintenance practices in Cloud environment.
Familiar with SQL script.
Proven record of IT project management.
Supplier and vendor management.

Role specific skills:
Understand ITIL, DevOps, application design and development process.
Familiar with SQL and Microsoft tool platforms.
Practiced application performance monitoring.
Fully understand of providing customer service and satisfaction.
Service driven and value driven in business support promotion.
Self-motivated learner and good at communication across different teams.

Requirements:
Education: BS degree in Computer Science, Software Engineering or related technical fields
Language: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
Professional qualification and certification: PMP / Prince2 and ITIL foundation
Condition of Employment:
Locally Recruited
Applications are welcomed from candidates currently in this location with a natural right to work.
Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Benefits:
Annual Leaves (on a pro-rata basis if the service period is less than one full year); public holidays
Statutory benefits: national social insurance benefits and housing fund
Other benefits: commercial insurance package including accidental insurance, life insurance, and supplementary medical insurance
13th month salary: staff who pass the probation and work for minimum of 6 months in a year will be entitled to annual bonus in December
Performance-related pay: paid annually according to relevant performance review scheme
Professional development opportunities

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion(EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council iscommitted to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.