Executive Director of CSUF Small Business Services

Under the administrative leadership of the Orange County Inland Empire SBDC Regional Director, the Executive Director of CSUF Small Business Services will plan, organize, direct, and monitor the activities and operations of the CSUF Small Business Development Center (SBDC), SBDC Global Trade Center and the Orange County Women’s Business Center.  This position will serve as a primary interface with public agencies, governmental offices, small business/economic development providers, sponsors, and contract holders.
 
The Executive Director of CSUF Small Business Services provides strategic leadership and is responsible for the operational management and results of federal and state programs including the CSUF Small Business Development Center (SBDC) service center, the SBDC Global Trade Center and the Orange County Women’s Business Center (WBC). This position directs the strategic planning, operations, and/or administrative activities of CSUF College of Business technical assistance service programs throughout Orange County. Analyzes the effectiveness of and establishes future direction for functional policies and programs. The primary duty is to provide innovative leadership for other managers, professionals, and support staff while maintaining and expanding community relationships and contributing to the mission of CSUF and the College of Business.
 
*Please be aware that funding for this position is awarded through a Grant/Contract over a specified period. Employment for this position beyond current Grant/Contract funding is contingent upon continued funding or new Grant/Contract.

• Plan, organize, direct, and provide leadership for operations and activities of the CSUF Small Business Development Center (SBDC), SBDC Global Trade Center and the Orange County Women’s Business Center; develop, implement, and maintain effective programs for proper execution of the SBDC mission.
• Provide program management and delivery of small business technical assistance services to small business owners and entrepreneurs in a timely and cost-beneficial manner; ensure adequate and qualified staffing to support the program and its mission.
• Manage, develop, and implement goals, objectives, policies, procedures, and priorities for federal and state programs and functions; prepare and maintain appropriate documentation.
• Plan, direct, and coordinate the work of assigned staff; review and evaluate work products, methods, and procedures; organize and meet with staff to plan, develop, and implement effective programs and support services in assigned areas of responsibilities.
• Plan, develop and manage key partner relationships that lead to additional funding to support the infrastructure and growth of the programs being operated.
• Participate in the selection of new personnel for assigned areas of responsibility; train, motivate, and evaluate assigned personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Ensure compliance with Federal Cooperative Agreements, Office of Management and Budget circulars, public agency contracts, and internal program procedures; make decisions commensurate with corresponding law and policies.
• Develop, implement, and maintain an effective record-keeping and reporting system to document various aspects of services supplied to clients including specific workshops, client specific training, identification of clients counseled, trained, businesses started, and financing obtained, and other assistance rendered to clients.
• Monitor various aspects of multiple federal and state budgets including budget preparation and execution; coordinate with CSUF Sponsored Programs in the preparation of budget revisions and financial reports.
• Develop, coordinate, and implement the overall marketing of services to existing and potential clients, stakeholders, and community partners. Initiate and develop client development workshops, training seminars, and other client development activities such as business planning, marketing, bookkeeping, financing, and related areas.
• Develop and monitor the execution of client counseling sessions, counseling session follow-ups, and other client assistance programs.
• Represent the CSUF and federal and state stakeholders on various boards and committees related to small business assistance.
• Other duties as assigned.

• Minimum five (5) years of professional, full-time experience in general business and small business development.
• Knowledge of operations, services, and activities of federal and state technical assistance programs, principles and practices of program development and administration related to assigned program area, marketing principles and techniques, principles and practices of budget preparation and administration.
• Familiarity with pertinent federal, state, and local laws, codes, and regulations.
• Experience with supervision, training, and performance evaluation.
• Ability to plan, organize, direct, and coordinate the work of lower-level staff. Select, supervise, train, and evaluate staff.
• Sensitivity to all facets of the community including the needs of various groups that comprise it.
• Advanced oral and written communication skills. Interpersonal skills using tact, patience and courtesy. English usage, spelling, grammar, and punctuation
• Ability to plan, manage, direct and provide effective leadership within assigned area.
• Ability to develop goals, objectives, policies, and procedures.
• Ability to develop, implement, and maintain effective programs for proper execution of SBDC mission. Analyze and assess programs, policies, and operational needs and make appropriate adjustments. Work collaboratively and serve as primary interface with various stakeholders.
• Ability to successfully delegate, hold others responsible, and instill confidence among the staff and faculty. Read, interpret, apply, and explain applicable complex laws, regulations, requirements, policies, and procedures.
• Ability to identify and respond effectively to sensitive organizational issues, concerns, and needs.
• Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
• Ability to work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.
• Proficient with Microsoft Office and other applicable software applications.
• Ability to operate and use modern office equipment including a computer and adapt to changing technologies and learn functionality of new equipment and systems.

PREFERRED QUALIFICATIONS:

• Business ownership and/or consulting experience.
• Experience handling issues related to entrepreneurship, economic department, and business-community development.
• Experience directing and managing a multi-faceted, multi-location organization.
• Experience managing diverse organizations and constituencies.
• Demonstrated budget development and financial management experience.

EDUCATION:

• Minimum Bachelor’s degree from an accredited institution in an appropriate area of specialization.
• Minimum Master’s degree in Business Administration, Public Administration or related field plus at least five (5) years management experience; or bachelor’s degree with ten (10) years of business or management experience, preferred.

PHYSICAL DEMANDS:
Lifting of up to 25lbs.; periodic bending; long-term periods of sitting; long term periods operating a computer.  
BENEFITS: 
Health, dental, vision, life/AD&D, health care flex plan, LTD, vacation, sick leave, holiday, credit union, tuition reimbursement and retirement plan. All benefits will be administered according to policies and/or procedures.
 
APPLICATION PROCEDURE:
CSU Fullerton, Auxiliary Services Corporation (ASC) is committed with Diversity, Equity, and Inclusion (DEI) practice.  This means hiring diverse talent and ensuring employees understand and respect differences around us. ASC is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
 
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at (657) 278-4117. 
 
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the ASC. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASC employees who apply for the position. 
 
Note: CSUF/ASC follows the direction of the CSU Policy related to COVID-19 vaccination. See FAQ Vaccines for more information.