Executive Director of Operations and Analytics

Executive Director of Operations and Analytics

Department:
VP Development & Alumni Relations

Reports To:
Associate Vice President, Development and Alumni Relations

Position Type:
Staff

Position Summary:
Reporting to the Associate Vice President of Development &
Alumni Relations (DAR), the Executive Director of Operations and
Analytics provides strategic and operational leadership in
maintaining and optimizing the overall information and technology
infrastructure that drives NJIT’s constituent engagement and
fundraising program. This position is responsible for overseeing
DAR’s constituent database/CRM, the processing and recording of
gifts, the integrity and security of constituent and fundraising
data, the development and dissemination of reports, the automation
of processes, technology, and business intelligence (BI)/data
warehousing solutions, the integration of DAR and other university
information and technology systems, the identification and adoption
of innovative technologies, and the development and use of
descriptive, predictive, and prescriptive analytics. The Executive
Director of Operations and Analytics works closely with colleagues
in DAR, Finance, Information Systems, and other divisions at the
university, and serves as DAR’s primary liaison to the Finance and
Information Systems & Technology areas.

Essential Functions:
1. Leadership and Strategy:

• Establishes long-term and annual strategic priorities for the
  Operations and Analytics department; leads and monitors progress
  toward goals; develops detailed project work plans, timelines, and
  budgets; maintains project assignments; and monitors workloads and
  resources to meet project requirements.
• Provides dedicated leadership and management to a team of
  Operations and Analytics professionals, with a focus on goal
  setting, performance management, and staff professional
  development.
• Champions a culture within DAR that is grounded in data,
  crafting strategic analytics tools, including reports and
  dashboards, to assist management in decision-making processes;
  spearheads various reporting efforts to help NJIT leadership make
  data-informed decisions.
• Guides the development of IT solutions in collaboration with
  the university’s Information Systems & Technology (IST)
  division to streamline internal processes and fulfill diverse
  campus needs.
• Supervises the analytics team, fostering its growth;
  collaborates with key IST leadership for strategic planning around
  DAR’s IT systems and data protection.
• Streamlines transaction processing and reporting, optimizing
  the use of technology and resources.
• Develops, prepares, and presents detailed reports to university
  leadership and board committees.

  2. Data Management, Analytics, Process Automation &
  Integration:

• Manages the integration of external data sources and API feeds
  into the university’s analytical data repository.
• Leads and manages analytics reporting and fulfillment in
  collaboration with DAR colleagues to prioritize departmental
  engagement and fundraising analytics needs.
• Implements rigorous standards for data handling and privacy,
  ensuring the Operations and Analytics team adheres to modern
  privacy guidelines.
• Manages the data management team, guaranteeing timely and
  compliant recording of charitable donations for optimal record
  reliability.
• Implements innovative process automation for optimal efficiency
  of gift and record management.
• Evaluates and implements essential enterprise tools related to
  donor engagement, analytics, and gift management.
• Regularly assesses the efficiency and relevance of support
  services.
• Manages the development and maintenance of a catalogue of
  strategic BI reports for the DAR division.
• Maintains proficiency in data warehousing, BI Tools, SQL,
  Python scripting, and VBA.

  3. Team Culture & Collaboration:

• Encourages an ethos of service within the Operations and
  Analytics departments.
• Stays updated with the latest in the field, participating in
  workshops, training sessions, and educational programs.
• Advocates for a workplace that values diversity, collaboration,
  and continuous improvement.
• Collaborates seamlessly with the Finance division, optimizing
  and automating financial processes and supporting yearly
  audits.
• Handles other tasks as needed.

  Prerequisite Qualifications:

• Master’s degree in business administration or analytics with a
  dedication to continuous professional development.
• A minimum of 10 years in fundraising operations and analytics,
  with at least seven of those in an advanced leadership
  role.
• Proven leadership acumen in a dynamic setting with diverse
  perspectives.
• Demonstrated expertise in leveraging data and technology
  systems to bolster extensive advancement initiatives.
• Proficiency in CRM/relational database management and data
  analytics to elevate engagement and fundraising
  outcomes.
• Proficiency with data extraction, transformation, and loading
  (ETL) and data migration experience (using tools like Excel,
  Workato, Import-O-matic, BBNC, Luminate Online, MS Power
  Platform/Power Automate).
• Familiarity with industry standards in data handling and
  reporting, with at least 3 years of experience using Business
  Intelligence tools (e.g., PowerBI, Tableau, and
  MicroStrategy).
• Comprehensive knowledge of gift accounting standards from
  organizations like the IRS, VSE, and CASE.
• Must be comfortable with technology and constituent engagement
  and fundraising processes and concepts, and able to communicate
  with staff in both areas.
• Familiarity with data mining tools and technologies and/or
  statistical packages such as SPSS or SAS; knowledge of basic
  statistical concepts and techniques.
• Proven track record of leading high-achieving teams in
  demanding environments, preferably in academia or non-profit
  fundraising.
• Outstanding communication abilities, both written and
  verbal.
• Demonstrated ability to engage constructively with colleagues
  and stakeholders at various levels.
• At the university’s discretion, the education and experience
  prerequisites may be exempted where the candidate can demonstrate
  to the satisfaction of the university, an equivalent combination of
  education and experience specifically preparing the candidate for
  success in the position.

  Bargaining Unit:
  Non-Aligned

  Range/Band:
  9

  FLSA:
  Exempt
  Full-Time

  EEO Statement:
  As an EEO employer, NJIT is committed to building a diverse and
  inclusive teaching, research, and working environment and strongly
  encourages applications from individuals with disabilities,
  minorities, veterans, and women.

  Diversity Statement:
  As a Minority Serving Institution and Asian-American and Native
  American Pacific Islander Serving Institution, diversity is a core
  value of NJIT and we are committed to make diversity, equity,
  inclusion, and belonging, part of everything we do. We celebrate
  the diversity of our university community and recognize the
  cultural and personal differences each member of the community
  brings to NJIT. We strive to cultivate an inclusive campus culture
  that promotes excellence among our faculty, staff and students.
  Building a robust and diverse community is critical to NJIT’s
  continuing status as a premier institution of higher education and
  a leading polytechnic university.

  To apply, visit https://njit.csod.com/ux/ats/careersite/1/home/requisition/6659?c=njit

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