Extended Case Management Supervisor

Job Overview: The Extended Case Management Supervisor manages staff providing direct client services within the Intensive Case Management and Extended Case Management programs (current total of 7 direct reports). The Casework Supervisor plans and implements programming, coordinates service delivery, supervises staff, ensures program goals are met, and satisfies budgetary, compliance and reporting responsibilities for the assigned portfolio. This position reports directly to the Casework Senior Program Manager.

Major Responsibilities:

​Service Delivery

• Guide the implementation of the Extended Case Management programs, and ensure all required services are completed in a timely manner
• ​Screen clients for program eligibility and assign case loads to caseworkers
• Collaborate with other departments to encourage timely internal and external referrals.
• Although this position does not have a caseload, support client facing staff with their cases

Partnership Building

• Manage relationships with property owners and employers to expand access to sources of affordable housing and employment opportunities for clients
• ​​Identify and maintain relationships with local government and community-based organizations with the goal of connecting clients with necessary benefits and services.

Documentation, Reporting and Contract Compliance

• ​Ensure that case file documentation is maintained in compliance with contract requirements.
• ​Guide the timely implementation of program updates as needed.
• Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.
• Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.

Staff Supervision and Other Responsibilities

• Cultivate a respectful, supportive, and inclusive environment for team members and clients.
• Recruit, train, and manage team in accordance with IRC’s People Manager Standards.
• Provide daily oversight of active caseload, maintaining close communication with resettlement leadership regarding challenging cases.
• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
• Represent IRC in public, professional, and governmental forums as needed.
• Other duties as assigned.

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Job Requirements:

Education:

• Bachelor’s degree required, preferably in social work or related field

Work Experience:

• Minimum of two years of experience as a Case Worker within or outside of the IRC
• Experience supervising, supporting, and training staff strongly preferred
• Experience in program management and responsibility for budget management preferred

Demonstrated Skills and Competencies:

• Proficiency in Microsoft Office applications
• Ability to prioritize and manage time effectively
• Demonstrated ability to work effectively as a team member in a multi-cultural environment
• Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus
• Must possess or be eligible to receive a fingerprint clearance card
• Must have a valid driver’s license, active insurance policy, and access to reliable transportation

Working Environment:

• A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities
• May require occasional weekend and/or evening work

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.