Facilities Account Manager

Job title:

Facilities Account Manager

Company

Pareto FM

Job description

paretofm and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes.See our to read more about the cookies we set.You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.common–cookies–alert#acceptAll”>Accept all cookies common–cookies–alert#disableAll”>Decline all non-necessary cookies common–cookies–alert#openPreferences”>Cookie preferences common–cookies–preferences#open” class=”bg-company-primary text-company-primary shadow-form inset-x-4 mb-4 rounded max-w-screen-sm p-4 overflow-auto max-h-[80vh] z-cookie-alert backdrop:bg-[rgba(0,0,0,0.6)] sm:p-10 sm:mb-auto fixed top-2″>Select which cookies you acceptOn this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.To learn more about what the different types of cookies do, how your data is used when they are set etc, see our .Strictly necessaryThese cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailorcommon–cookies–preferences#handleCategoryToggle”>AnalyticsThese cookies collect information to help us understand how the site is being used. Vendors Teamtailorcommon–cookies–preferences#handleAccept”>Accept these cookies common–cookies–preferences#handleDecline”>Decline all non-necessary cookiescommon–header–menu#toggle” data-common–header–menu-target=”button” > Career menuEmployee Candidatecommon–dropdown#toggle”>common–share#handleClick” data-provider=”Facebook”> Facebook common–share#handleClick” data-provider=”Twitter”> X common–share#handleClick” data-provider=”LinkedIn”> LinkedInAccount Management / Sales · YorkshireFacilities Account ManagerWe established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK.careersite–jobs–form-overlay#showFormOverlay” data-careersite–jobs–form-overlay-target=”coverButton”> Apply for this jobblocks–cover–scroll#handleScrollDown” title=”Scroll to content”>Location : North RemoteContract Type : PermanentHours: 40 hours per weekReporting to: Senior Account ManagerBenefits:

• Private Health

• 4x life assurance

• 25 days + bank holidays

Overview:Pareto are looking to employ a Facilities Account Manager to manage a number of our accounts. The successful candidate will be able to demonstrate exceptional experience in people management, process implementation and ownership of day to day operations.This will include experience working as a supplier delivering to clients. A thorough understanding of M&E service delivery or a technical background is essential. We are looking for an exceptional communicator that will be able to manage multiple stakeholders, whilst maintaining the highest levels of service at all times.We need someone that is ambitious, self-driven, professional and the hardest worker in the room. This role will report into our Senior Account Management team. We are looking for someone to take on existing accounts.Key responsibilities :

• Ownership of day to day operations.

• Weekly operational briefings with the client representatives to explain the operational challenges and opportunities across the portfolio.

• Completion of monthly management reports that cover all services across all sites. This will be delivered to the client within 10 days of the following month and will include full PPM and H&S data. This will extend to quarterly strategic reviews that will senior stakeholders to drive the strategy of the overall contract.

• Implementation of standard operating procedures for all base functions of the service delivery. This will include designing, writing and delivery these SOP’s and ensuring delivery against standard operating procedures.

• Completion of all HR related tasks including appraisals, salary reviews and disciplinary procedures for direct reports.

• Manage sub-contractors effectively ensuring they are operating in line with their specifications and delivering value for money.

• Ownership of small and medium sized projects for clients.

Additional Important Areas:Service Delivery:

• Collate information and write up account overviews for monthly report

• Become proficient for our key systems to support business queries

• Client reporting

• Sub-contractor management

• Ownership of renewal process in your patch

• Site visits

H&S/Compliance:

• Cross Auditing

• Ensure all accounts are delivered to the highest standards of H&S and compliance.

• Deliver internal auditing processes on patch

Human Resources:

• Making sure everyone is using their holiday appropriately.

• Take an active role for all onboarding for within your patch.

• Performance Management, development and training

• Development & Training

Finance:

• Monitor and approval of overtime

• Monthly Billing – Confirm any contract changes & monitor spend against budget

Essential Criteria:

• Suitable, recent and relevant FM experience (typically 5+ years)

• Hard Services/Technical services delivery experience

• A minimum of IOSH Managing Safely qualified or equivalent.

• Strong knowledge of FM service delivery across all services lines

• Excellent planning and organizational skills

• Excellent verbal, written communication and presentation skills

• Strong IT skills

• Ability to manage own workload and work on own initiative

• Ability to work in, and adapt to a rapidly changing environment

• Comfortable challenging poor standards or behavior and implementing change

• Ability to work co-operatively with others to complete tasks and implement process improvements.

• Multi-contract FM management experience preferred

Desired:

• A IWFM qualification (or similar) level 5 or above

Department Account Management / Sales Locations Yorkshire Monthly salary £45,000 – £55,000New VacanciesYorkshirePareto was founded to revolutionise the workplace sector-built to be different, driven to shape the future of work. With diversity, innovation, and bold thinking at our core, we’ve challenged the norm and been recognised as the disruptor in FM.Now, as the Pareto Group, our acquisition of Sowga strengthens our expertise in mechanical and electrical engineering, expanding our ability to deliver cutting-edge, client-focused solutions.
Together, we’re redefining the industry-and we want ambitious talent to be part of the journey.careersite–jobs–form-overlay#showFormOverlay”>Apply for this job jobs–overlay#closeOverlay”>Account Management / Sales · YorkshireFacilities Account ManagerWe established Pareto Facilities Management to create the most service focused, customer centric, facilities management company in the UK.Loading application formCareer site

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Expected salary

Location

Yorkshire & the Humber

Job date

Thu, 15 May 2025 01:40:02 GMT

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