Fall 2024 Resettlement Casework Intern

BACKGROUND: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. At work in over 40 countries and 28 U.S. cities to restore safety, dignity and hope, the IRC leads the way from harm to home. The IRC in Atlanta office was established in 1979 and has resettled over 30,000 refugees from over 65 countries into the Greater Atlanta area. As the largest refugee resettlement agency in Georgia, the IRC in Atlanta resettles an average of 1,000 refugees into Georgia annually and provides additional services and assistance to another 2,500 refugees and asylees. 

SCOPE OF RESETTLEMENT CASEWORK INTERN WORK: The Resettlement Services Program is the first point of contact for newly arrived refugees and offers support, guidance and counseling though all stages of resettlement. Case Managers provide initial services to orient refugees to life in the U.S., including (but not limited to) securing housing, addressing medical concerns, registering children in school, applying for Social Security and Georgia ID cards, and linking refugees to our internal and mainstream services. Case Managers also offer counseling in home-budgeting, crisis intervention, family counseling and other areas of social adjustment. Employment is an essential element in helping refugees become economically self-sufficient.  Job Developers work closely with Case Managers as part of the Resettlement Services team to support all aspects of clients’ employment. Please note that all internship positions are unpaid. Accepting Atlanta-based candidates only.

RESPONSIBILITIES: The Resettlement Casework Intern will assist case managers with the following tasks:

• Working with IRC Case Management team to complete core Resettlement services
• Assisting with quality assurance (QA) process, scanning, and uploading documents 
• Assisting clients in completing change of address forms (AR-11)
• Providing transportation from/to appointments, Shop of Hope, and grocery shopping
• Conducting wellness checks with clients
• Dropping off important documentation to client homes
• Providing general administrative support such as case notes and documentation
• Assisting with client walk-in days and screening clients
• Other duties as assigned 

Minimum Qualifications:

• Excellent communication and writing skills
• Organized with attention to detail
• Able to work independently and under pressure
• An interest in international and refugee issues
• Creativity and initiative to follow through on projects
• Strong desire to help people and enthusiasm for working in a multi-cultural setting
• Computer literacy – preferably with PC systems
• A car/driver’s license is beneficial
• Submit intern hours on volunteer dashboard 

REQUIREMENTS:

• Must submit intern hours on volunteer portal. 
• Must pass a background check. 
• Commitment of 15 hours per week for a minimum of 3 consecutive months. 
• Must be at least 18 years old. 

This will be an in-person role. This position will report to the Resettlement Casework Supervisor.