Family Support Specialist – Victim Support – Mount Isa

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Job description


Our Victim Connect service works with victims of violent crime across Queensland. In this role, you’ll provide a range of in person and online specialist supports to help them overcome the impact of experiencing the crime.

54 reasons is Australia’s leading child rights organisation – no ordinary not-for-profit.

Proudly part of the Save the Children Australia Group and global movement, we’re here to make sure that everyone understands their rights. So that children and young people have their rights met and thrive, in all their diversity.
We champion the children, young people and families we work with. We are inspired by the curiosity and creativity of children and motivated by the love of those who care for them.

With the child’s voice at the centre, we provide quality services to children and their caregivers, advocating with them so that children develop, learn, and are connected, safe and confident. Our people are proudly local, reflective of the communities we serve – in every state and territory, and across regions, remote areas and capital cities.

Where you come in:

In this full-time, fixed term contract position through to end June 2025 (with strong potential for extension), you’ll provide case management support to victims of violent crime. Based in Mt Isa you’ll be a member of our QLD Programs team and report to our Team Leader.

You will make an impact by:

  • Providing specialist support, psychoeducation, information, referrals and case management to individuals with complex needs
  • Conducting thorough risk and needs assessments, within a trauma informed case management framework
  • Offering specialist services including providing brief counselling interventions, completing financial assistance applications, and providing education on court processes
  • Assisting victims to develop emotional regulation strategies and providing additional holistic support

Does this sound like you?

You’re an experienced case manager with high levels of initiative and flexibility alongside cultural sensitivity and knowledge. You’re able to respond calmly and effectively in complex situations. You possess a thorough understanding of the impact of violent crime and sexual assault and are able to apply that within a trauma-informed practice framework.

This role requires:

  • A Bachelor of Social Work, Psychology or relevant Human Service Qualification and/or significant experience in a similar service
  • Knowledge and understanding of impact of violent crime and sexual assault on individuals, and trauma-informed case management skills
  • Experience working with individuals from diverse cultural backgrounds
  • Strong teamwork and communication skills
  • Current drivers’ licence

Working at 54 reasons is more than just a job.

54 Reasons is proudly part of Save the Children Australia. We are a learning organisation that invests in the development and wellbeing of our people. Our workforce is approximately 1100 people strong, and proudly diverse, whether in race, ethnicity, gender, age, disability, sexuality, cultures and beliefs.

We are creative, connected and accountable, bringing energy, guts and ideas to all we do to champion children in Australia and partner with families, communities and partners to bring about change.

Our people work from both home and office, with important moments held in-person to foster belonging and support professional development. Our leave provisions include personal, ceremonial and family violence leave as well as the ability to purchase additional leave. Remuneration is benchmarked and we offer full non-profit salary packaging benefits.

Other benefits include:

  • Award rate salary (Level 4.1 – $41.52 per hour) plus full salary packaging benefits – use this link to see how much this benefit could mean to you!
  • Opportunity to work on additional projects alongside business as usual
  • Individual learning plans to assist in your career development
  • Internal employment and development opportunities

For more information regarding our employee benefits, please follow this link.

Sound interesting?

We’d love to hear from you. Submit your cover letter and resume by clicking on one of the buttons in the ‘Apply’ section.

Position Description:Family Support Specialist

For any queries, please contact our Team Leader, Yasmin Paterson, on 0428 388 704 or at [email protected] using the subject line: Family Support Specialist – Victim Support – Mount Isa enquiry via EthicalJobs.

It is a genuine requirement of this position that it be filled by a woman as permitted in sections 25, 104 and 105 of the Anti-Discrimination Act, 1991.

We have tested our application process with diverse groups in mind, with the intent to ensure its straightforward and accessible for all to apply. Diversity and inclusion are fundamental to our culture and improve our ability to reach our most vulnerable client groups. But we also know there is no one-size fits-all when it comes to recruitment – so if we didn’t quite hit the mark for you, please let us know! We’re dedicated to ensuring Save the Children is a workplace suitable for all people and can modify our processes to suit you – no matter your race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and beliefs.

Save the Children is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check where necessary, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme. You can read about the Scheme and our commitment to Safeguarding here.

Applications for this role will take you to the employer’s site.

Apply now
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