Farmer Services Support

About our Organisation

Soil Association Exchange is a new service and web-based platform for all UK farmers to help
them farm in a way that improves the climate, protects nature and enhances their profitability.
Exchange works with farmers to measure the environmental impact and then delivers bespoke
advice on how those scores can be improved. Crucially, it then helps farmers understand and
take advantage of the links between farming more sustainably and farming profitably. Exchange
is a fast-paced, commercial startup that spun out of the Soil Association charity in 2022.
Exchange sells its services to a variety of customers including retailers (M&S, Sainsburys)
processors (e.g. Riverford and Arla) and financial institutions (e.g. Lloyds Banking
Group). Through these companies we are set to work with over 600 farms in 2024.

About the Opportunity

The Farmer Services Support role will be crucial in establishing strong relationships with our
farmers as you will be their first point of contact, setting the tone for their engagement with
Exchange. You will provide administrative support and guidance externally for those interacting
with Exchange, onboarding new users of the Exchange platform and guiding them through the farm
setup process, helping them to create a digital map of their farm.

About You

You will have:

• Strong relationship-building skills and be open and approachable.
• A sharing mentality – ‘for the benefit of all’.

You will be:

• Good at working under pressure and reliable.
• Engaged with farming and the environment.
• A true self-starter who loves grasping a problem and then figuring out how to solve it.

Our Benefits

We offer a range of financial and lifestyle benefits to all our employees, including:

• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro
  rata for part time)
• Pension scheme with ethical investment options and employer contribution increasing with
  length of service
• Free membership of the Soil Association and discounts on organic produce
• Volunteer days to give back to the local community or support green initiatives
• Family friendly policies and flexible working
• Cycle to work scheme
• Sociable and engaging workplace of professionals that share a passion for healthy,
  sustainable lifestyle and produce

Hours

37.5 hours per week

Permanent

Location

Bristol with hybrid working