Feedback and Insights Officer

We have an exciting opportunity for an experienced customer service professional to join our
Feedback & Insights Team, maximising the benefit of our customer satisfaction process to
support the continuous improvement of Warmworks’ service to our customers.

Along with excellent communication skills and a proven track record in resolving complex
issues, you will bring a positive and enthusiastic approach to supporting complaints, appeals
and complex casework. Experience of dealing with vulnerable customers will be an advantage and
additional training and support will build on your existing skills.

About Warmworks

Warmworks, formed in 2015, is a joint venture partnership between Energy Saving Trust,
Changeworks and Everwarm.

Warmworks is committed to tackling fuel poverty, increasing the energy efficiency of the homes
and communities in which we work and consistently delivering a first-class service to the
households and families that we support.

Since 2015, Warmworks has been the Managing Agent of the Scottish Government’s national fuel
poverty scheme, Warmer Homes Scotland and has recently started work on a range of new contracts
and initiatives across the country.

Warmworks has already helped more than 35,000 homes to become warmer, healthier and more energy
efficient and is seeking to play a key role in the long-term drive to reduce carbon emissions
and increase the availability of affordable, sustainable energy for all.

We care about our colleagues and appreciate the work they do, in return we offer a generous
benefits package including enhanced annual leave entitlement of 34 days, inclusive of bank
holidays plus a day off on your birthday, a competitive pension scheme, social events to
celebrate our achievements, flexible rewards subscription, wellbeing initiatives, employee
recognition scheme and employee assistance program. Our team enjoys a supportive and friendly
working environment.