Feedback and Insights Officer

We have an exciting opportunity for an experienced customer service professional to join our
Feedback & Insights Team, maximising the benefit of our customer satisfaction process to
support the continuous improvement of Warmworks’ service to our customers.

Along with excellent communication skills and a proven track record in resolving complex
issues, you will bring a positive and enthusiastic approach to supporting complaints, appeals
and complex casework. Experience of dealing with vulnerable customers will be an advantage and
additional training and support will build on your existing skills.

We care about our colleagues and appreciate the work they do, in return we offer a generous
benefits package including enhanced annual leave entitlement of 34 days, inclusive of bank
holidays plus a day off on your birthday, a competitive pension scheme, social events to
celebrate our achievements, flexible rewards subscription, wellbeing initiatives, employee
recognition scheme and employee assistance program. Our team enjoys a supportive and friendly
working environment.

For further details, please see our job information pack on our website. To apply, please submit your CV and
covering letter, along with our application form and employment monitoring form by 5pm, Friday
30 August 2024.