Hardship Level (not applicable for home-based)

A (least hardship)

Family

UNOPS LICA4

2024-05-06

April 11, 2024

TERMS OF REFERENCE
(Individual Contractor Agreement)

Title: Field Assistant
Project: SERBIA/2024/01
Duty station: Belgrade, Serbia
Section/Unit: UNHCR Representation in Serbia/ Field/Protection Unit
ICA Level: LICA-4
Corresponding level: GS-4
Duration: 01/05/2024 to 31/12/2024
Supervisor: CB Protection Officer

1. General Background
UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner. Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations. With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it. A flexible structure and global reach means that we can quickly respond to our partners’ needs, while offering the benefits of economies of scale.
Background information – Job Specific

Since 2015, over one million refugees and migrants have arrived in Serbia, of whom the majority has continued their journey towards the European Union. While for many Serbia is a country of transit, it is also becoming a country of asylum and international protection.

The number of recognized refugees in Serbia, even if still small, is gradually increasing, and UNHCR along to the Serbian Commissioner for Refugees and Migration (KIRS) develop individual plans to support their integration. Enhancing integration prospects will also enable more refuges to stay and establish themselves in Serbia, thus reducing their vulnerability and contributing to a durable solution.

Engaging with asylum seekers, refugee and other persons of concern remains a key to build grounds and orient solutions towards their needs while they explore their resources and capacities. Facilitating links with local communities is a solid strategic move for the way forward, to facilitate social inclusion and optimize the human capital that every refugee brings.

As part of its core actions UNHCR Serbia include: Advance the early identification and referral of persons with specific needs and for data disaggregated be age, sex, legal status, and other diversity considerations; Enhance data collection and active participation and inclusiveness of persons of concern through contextualized and adapted means; by promoting participatory approaches to government counterparts and all stakeholders.
UNHCR seeks to strengthen its strategic engagement with refugees and asylum seekers by providing visibility, networking, and capacity building, where appropriate; continue to strengthen communication and transparency through the expansion of good practices and the use of digital/online tools.
Moreover, through its presence and work in the field, UNHCR continues boosting and adapting better the access of survivors of sexual and gender-based violence, children, older persons and persons with disabilities and review and improve existing feedback and response mechanisms.

2. Purpose and Scope of Assignment
– Perform regular field visits and support community-based protection activities.
– Disseminate information on available services and access to relevant institutions in charge of persons of concern.
– Collect data and contribute to the weekly and monthly field reports, as well as produce monitoring reports, protection interviews and individual assessments.
– Identification of Extremely Vulnerable Individuals (especially SGBV, LGBTI, Disability, Elderly at risk) for referral to partners and additional support for their referral and follow up while in case management.
– Record and provide input into i.e. proGresV4, Regional Protection Monitoring (BPM) tools.
– Support in cross-border coordination and liaison with local authority counterparts, partners and populations of concern.
– Support to implementation of effective AGDM and PSEA activities
– Realization of UNHCR planned activities assisting PoCs, as well as maintaining and establishing alliances (as required) and building positive networking of interest to UNHCR.
– Maintain close co-operation with NGOs and UN Agencies;
– Act as interpreter in the exchange of routine information, contribute to related liaison activities and respond directly to routine queries.
– Perform other duties as required

3. Monitoring and Progress Controls
The Field Assistant is normally supervised by the Protection Associate/Field Associate and performs a variety of functions related to field activities within the office. The supervisor exercises close control and regular review of the work processes and provides regular advice and guidance.

The incumbent keeps frequent internal contacts with staff members in the same duty station to exchange information and with the external contacts generally with officials of national and international institutions, leaders of the refugee community, local population and/or Implementing Partners (IPs) on routine subject matters under the direction of the supervisor.

4. Qualifications and Experience

a. Education (Level and area of required and/or preferred education)
b. Work Experience

Essential
For corresponding level G4 – LICA 4
– For G4 – 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher
– Certificates in Business Administration, Law, Political, Social Sciences an asset.

Desirable
Previous experience in UN/UNHCR or in a humanitarian context.

c. Key Competencies

Functional Skills
*IT-Computer Literacy
*MS-Drafting, Documentation, Data Presentation
CL-Multi-stakeholder Communications with Partners
(Functional Skills marked with an asterisk* are essential)

Knowledge of English and working language of the duty station:
– Be fluent in English, with good writing skills
– Be fluent in Serbian, with good writing skills
– Good communication and networking skills
– Knowledge of Arabic, Pashtu, Russian, Hindu or Farsi for outreach and counselling of persons of concern desirable/an asset

Core Competencies
(All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below).

Accountability /Communication/ Organizational Awareness
Teamwork & Collaboration/ Commitment to Continuous Learning/ Client & Result Orientation

Cross-Functional Competencies
– Stakeholder Management
– Planning and Organizing
– Technological Awareness

Standard Job Description

Required Languages

Serbian

,

,

Desired Languages

,

,

Additional Qualifications

Skills

Education

Certifications

Other information

Written test may be conducted.This position doesn’t require a functional clearance

Home-Based

No