Médecins Sans Frontières (MSF) is an international, humanitarian, non-governmental organisation providing assistance to people in need as a result of natural and man-made disasters, irrespective of race, religion, ideology or politics.

 

We are seeking to employ a candidate for the following position:

Field Communications Officer/ Social Media

Place of work: Erbil – MSFCH Office

Number of Jobs: 1

  

Main purpose of the job:

Contributing to the implementation of MSF’s operational communication strategy in Iraq according to MSF’s global communications standards. Aiming at building MSF’s visibility, acceptance and leverage inside the country. Focusing on Social Media.

 

Accountabilities:

• Producing, editing and curating content for publishing on MSF social media accounts in Iraq, with support provided for translation where needed.
• Suggesting innovations for content creation and increasing MSF’s social media audience in Iraq.
• Helping MSF to build its social media audience through: Promoting MSF social media profiles externally.
• Encouraging staff to use social media guidelines
• Providing support for trainings on social media
• Monitoring and analyzing online topics and trending subjects that are relevant to MSF operations.
• Monitoring MSF mentions on social media and reporting to supervisors on problematic MSF mentions on social media.
• Monitoring backend analytics and evaluating engagement of followers by geographic location, demographics, etc…
• Contributing to the development of MSF social media strategy by providing contextual advice related to social media use and trends in the country
• Undertaking daily work in line with the broader communications and operational goals of MSF and reply to DMs, comments and engagements, as appropriate, with guidance from supervisors.
• Participating in communication data-collection and reporting as required

 

MSF CH/Context Specific Accountabilities:

Social Media Management

• Ensure all of the social media accounts of MSF in Iraq are managed according to the latest social media management standards and that the accounts meet the most updated standards of the industry.
• Ensure that MSF is keeping up with the trends and updates of social media platforms and the digital landscape of Iraq in line with MSF’s global standards for social media use.
• Maintain regular production and publication of contents generated from MSF’s activities in Iraq on the MSF Iraq social media channels; aiming at:
  • Raising the profile of MSF’s activities in Iraq.
  • Raising key medical and humanitarian topics to the awareness of the Iraqi public and/or specific target audiences.
  • Explaining MSF as an organisation and its activities and choices in the country.
• The Social Media Officer is highly expected to proactively propose innovative ideas and approaches for content creation and increasing MSF`s social media audiences in Iraq and ensuring high levels of engagement.
• Help MSF to expand its social media audience and actively engage with followers on social media as appropriate, with guidance from the Field Communications Manager.
• Coordinate with the digital communications focal points in the MENA region and internationally to develop digital strategies for MSF social media channels regionally and internationally.
• Design and implement paid and organic social media promotion campaigns for the mission operation.
• Support other departments of the organisations use MSF’s social media accounts for achieving their communications objectives (eg. Job ads for the HR department, health promotion campaigns for the medical department).
• Follow up, oversee and guide Social Media Ambassadors (SMAs), who are non-communications staff assigned to support the communications teams, to maximize their contributions and effectiveness in social media activities

 

Monitoring

• Develop an implement a social media monitoring strategy and put in place practical mechanism to detect and report mentions of relevant topics to MSF and provide the organisation’s stakeholders with timely reports and analysis.
• Manage monitoring tools and ensure their efficient use to enhance responsiveness and effectiveness in addressing communications incidents and crises and spotting dis/misinformation.
• Propose new tools and techniques for monitoring keywords and contents on social media platforms.
• Manage social media monitoring tools and ensure efficient use.

 

Content Production

• The Social Media Officer is expected to have an active role in the production of multimedia content (photos, videos, etc…) that helps MSF in Iraq bear witness and communicate about health/humanitarian topics in Iraq, particularly issues of relevance to MSF and its patients.
• Adapt content for MSF social media accounts in English, Arabic and Kurdish, with support provided for translation where needed.
• In addition to collecting content, the Social Media Officer will edit and develop materials in line with MSF’s visual and ethical guidelines, and in coordination with HQ content production teams.

 

Health Promotion

• Work with the Health Promotion and medical teams in the projects and coordination to develop materials for health promotion through digital media platforms, based on needs and gaps in the projects.

 

Specific requirements for the role:

 

Education:	University or College Degree or Certificate in a relevant field. Candidates without a University of College education may be considered if they possess significant additional experience (5-plus years) in social media management, monitoring and content production
Experience:	At least 2 years of professional experience in social media management and community building Experience in social media content production and messaging Experience in social media monitoring and reporting
Languages:	Proficiency in English and Arabic is a must. Additional proficiency in Kurdish is a strong asset.
Knowledge:	Excellent writing skills with a strong ability to keep a constant flow of contents from regular projects. Excellent and in-depth knowledge of managing social media platforms for businesses and/or organisations is a must. Thorough knowledge of traditional media and social media landscapes in Iraq. Strong knowledge of content production for social media is a must: Photography for social media platforms. Ability to produce different formats of video contents for social media platforms (reels, stories, vertical/horizontal clips, etc.) Strong capacity in using content creation software and online tools such as Adobe Premiere Pro, Adobe Illustrator, Adobe Photoshop, Canva. Good networking and media relations skills. Essential computer literacy (word, excel and internet)
Competencies	Results and Quality Orientation. Teamwork and Cooperation. Behavioural Flexibility. Commitment to MSF Principles. Stress Management.

 

What we offer:

• Legal national contract and 100% pay in accordance with MSF Salary Grid. Level 07.
• The chance to gain professional development and to develop (career path, training, etc.) within the organisation.
• The opportunity to contribute to our objective of saving lives, alleviating suffering and working with those most in need.

How to Apply:

Interested candidates are invited to submit their complete application file (updated CV max 2 pages + motivation letter + references + Diploma + Certifications), Only applications with complete documentation will be considered.

 

By email to MSFCH-Erbil-Recruitment@geneva.msf.org

applications sent to any other email address will not be considered.

 

Please indicate “FCO/SM” in the e-mail title.

We recommend all applicants to write a cover letter containing an introduction of yourself, explaining why you are applying for the position, and explaining why you think you are suitable for the position.

 

In-complete applications will not be considered

Only PDF and Word Format Applications will be considered

 

English CVs only

Only shortlisted candidates will be contacted.

Female Candidates are encouraged to apply.

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline.

 

Data Protection: The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your data will be treated confidentially. Only people part of the recruitment process have access to your data. MSF does not sell your data under any circumstances. If you have any questions or requests, you can contact msfch-erbil-recruitment@geneva.msf.org