RESPONSIBILITIES
- Develop and maintain effective collaboration with ICT Officers and Logs in the field, members of the Front Office and Back Office of the logistics department, as well as other relevant stakeholders
- Develop a technical mentoring relationship with ICT Officers in the field
- Participate in the deployment and maintenance of MSF and third-party applications, as well as the deployment and configuration of endpoints (PC, smartphone, etc.)
- Prepare and deliver ICT trainings to ICT Officers and Logs in the field. Support, as appropriate, ICT training for end users
- Prepare and maintain up-to-date technical documentation, guidelines and supporting documents. Communicate them through the appropriate channels
- Respond to user inquiries and help them resolve any hardware or software issues
- Provide adequate support in the recruitment and development of ICT-related staff on the field
- Assign support tickets to the relevant members of the ICT unit
- Manage incidents, problems, and user requests within the scope of your competence
- Escalate complex issues to 3rd level support and track their resolution (third-level support is provided either by the Infrastructure, Data and Devops teams or by external vendors)
- Maintain logging of all detected software or hardware issues, and their resolution
- Regularly analyze support logs and propose improvements
- Participate in the definition and updating of the ICT ecosystem and ensure that everything is properly implemented and documented
- Participate in and promote configuration management for ICT devices
- Prepare and execute field visits
- Search for hardware and software solutions adapted to the needs of users and meeting the specific requirements of MSF’s operating environment
- Propose and test new technologies and solutions
How to apply
How to apply?
Please, send your CV and cover letter to [email protected] and mention “Field ICT Regional Operating Partner Middle East” in the subject of your email.
Only shortlisted candidates will be contacted.
MSF values diversity and is committed to create an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.
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