Field Manager – Follow up

 

Role Overview:

The Field Manager (“FM”) will be expected to lead the field based aspects of one GD’s projects. The Field Manager will own the overall Follow up process, including tracking performance of field teams; achieving targets; building a culture of mentorship and professional development; and identifying opportunities for risk mitigation and process improvement. The Field Manager will serve as the key “eyes and ears” resource on the ground and will be responsible for regularly synthesizing updates on operational health. The role will reward exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment towards building a scalable and better-leveraged field org. This role will require regular travel to the field work locations. In the event that a pandemic prevents such traveling, the field manager will be expected to lead an adapted remote program.

Responsibilities

Campaign Management: [20%]

The FM will be responsible for managing all aspects of ground operations:

• Set and own quantifiable targets like households enrolled and operational efficiency.
• Serve as the organization’s engine for continuous improvement of the enrolment process and recipient experience.
• Over time, reduce dependence on Program Manager and independently own overall field follow up processes and set targets.

Vision & Critical Thinking: [20%]

The FM will be expected to play a strong leadership role and contribute to the overall vision of the country office, engaging with the Program Manager in field office problem-solving.

• Conceive, develop and test new protocols and methods prior to overseeing scale up.
• Anticipate areas of risk and create mitigation plans (e.g. coordination on complex research partnership, slow-downs from pilots, etc.).

People Management: [20%]

The FM will be expected to oversee a performance-oriented culture within your team (your reports and their reports), with all staff receiving feedback and development opportunities to achieve their potential.

• Hire, train and manage field staff.
• Run performance reviews for direct reports and build their capacity to do the same.
• Identify and coach high-potential field staff to grow on a quick promotion trajectory.
• Identify gaps in the org chart and propose solutions to the Senior Management Team (SMT).

Data and Analysis: [20%]

The FM will be expected to be comfortable using data to track performance, and inform decision-making, and to quickly build expertise within GD’s standard beneficiary data management and survey tools.

• Support survey creation and updates for new and existing projects
• Guide and support reports on data inquiries, skill development, and data analysis
• Work effectively with GD’s global data team (framing needs and expectations, and holding self and others accountable to agreed timelines)

 

 Communication: [10%]

• Meet the GD “bar” for online communication responsiveness (slack, email, phone)
• Present effectively to the management team (focusing on key insights, etc.)
• Communicate concisely and clearly across a variety of forms (written, presenting, verbal)

 Support for auxiliary projects: [5%]

• Assist SMT with hosting journalists, donors, and other external parties
• Assist SMT with communicating and executing new projects / pilots / technologies (e.g. messaging Salesforce to field team, brainstorming options for community-based targeting,
• rolling out mobile app questions, etc.)

 Team-building / morale: [5%]

• Monitor team dynamics and own follow-up on barometer activities
• Identify opportunities for morale-building (e.g. retreats, team events, incentive schemes, etc.)

 Core competencies and experiences

• University Degree
• 3 – 4+ years of work experience in a role that required problem-solving and project management
• Exceptional communication, organizational, and analytical skills
• Ability to logic through complex operational questions and propose solutions to inform programmatic decisions
• Ability to manage day-to-day operations while simultaneously building more robust, efficient systems
• Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
• Enthusiasm for fast-paced environments, which may lack a pre-defined playbook for success and involve significant “learning by doing”
• Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem-solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.

Why work at GiveDirectly?

At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

• A positive and supportive team with opportunities for advancement
• A demonstrated commitment to helping all staff develop and grow
• A competitive salary
• A health benefits plan
• Paid Time Off (Paid Leave Days) (that we encourage staff to take!)

Read more about our ongoing diversity, equity, and inclusion efforts on our website here.

**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**