Field Officer

Overview:

The Field Officer is the primary contact between GiveDirectly and the recipients. His/her role will be central to the success of the organization’s field operations. They hold the face and reputation of the organization in the community and manage the relationship with recipients and lowest level leaders in the community. The field officers work full time in the field and report to an Associate Field Manager. This role does not manage any other staff.

GiveDirectly holds highly the value of keeping recipients as the priority of our work and always ensuring recipients are satisfied with how the organization relates with them. The Field Officer therefore ensures eligible recipients are safeguarded, their rights are protected, their choices are respected and that they have the necessary support mechanisms to fully realize the impact of the transfers they receive from GiveDirectly.

The Field Officer will play a critical day-to-day role in delivering GiveDirectly’s gold-standard cash transfer product to donors and recipients. The Field Officer will carry out and support a variety of field activities, depending on his / her team assignment and GiveDirectly’s needs on any given day. In short, the Field Officer will be responsible for executing the recipient surveys and associated processes that facilitate GiveDirectly’s unique cash transfer model, from enrollment of recipients to sending actual transfers and finally to following-up with recipients that have received transfers. The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model.

Responsibilities:

Community Engagement team

• Conduct community entry meetings at the village level with the help of the village elder.
• With the help of the village elder,  populate the village list for use by the census team.
• Identify any potential risks that we may face before starting enrollment activities in the village.
• Update the community engagement trackers with the outcome of the meetings.

Census team

• Meet with the village elder and guides to understand village boundaries  
• Working with other team members, visit every household in the village
• Complete quality and accurate census surveys for all eligible households 
• Sync the collected data every day after the field activities.
• Report in a timely manner any serious risks in the community to the Associate Field Manager

Registration team 

• Explain GiveDirectly’s program to eligible households 
• Provide cell phones to recipients as appropriate and report on issuance back to the office
• Identify and eliminate ineligible households 
• Complete quality and accurate registration surveys for all eligible households 
• Sync the collected data every day after the field activities.
• Brief the AFM (or their designate) on the day’s outcome and help him/her in the management of any potential risks that may/emanate during the registration.

Audit team

• Identify and eliminate ineligible households 
• Complete quality and accurate audit surveys for all eligible households 
• Sync the collected data every day after the field activities.
• Brief the AFM (or their designate) on the day’s outcome and help him/her in the management of any potential risks 

Note: You will be assigned one of these teams but re-allocations may be done when necessary by the AFM or their designate.

Desired abilities/experience

• Bachelor’s Degree or Higher Diploma
• Proficiency in English and Kiswahili and in addition speak either Somali, Oromo or Anyuak Languages. 
• Demonstrate maturity when dealing with and communicating community challenges and concerns with recipients and their leaders
• Physical fitness and ability to cope with difficult field conditions in the urban setting
• Empathy, honesty, and the highest standards of integrity, including positive attitude, strong work ethic, strong follow-through mindset, and team-player mentality
• The role holder will be required to be permanently based in Nairobi 
• The role is open to “only” candidates with proper work authorization for Kenya