Field Operations Manager

Job title:

Field Operations Manager

Company

Thames Water

Job description

We are looking for a Field Operations Manager to be based at Epsom.
You will be directing and developing a team of technicians and/or contractors to deliver excellent customer service and operational performance in Clean Water Networks across a defined geographical area.

• This is a Monday-Friday position.
• This is a hybrid role with a base location at Epsom. You will be required to travel to the office and be on the field 4 days a week with 1 day working from home.
• There will be a requirement to join a call-out rota which you will receive additional payment.

What you will be doing as a Field Operations Manager?

• Performance managing a field operations team to deliver operational asset maintenance, customer service targets and supporting efficient completion of capital delivery projects.
• Monitor and drive performance against key metrics to make sure all work is responded to promptly.
• Direct and develop technicians by setting measurable goals, holding team meetings, one to one’s, completing the PDR process and creating individual development training plans.
• Promote a culture of engagement and motivation within the team.
• Conduct regular site visits to assess the quality of work being completed by your team.
• Take team responsibility for safe working practices which comply with company procedures.
• Identify and support the implementation of new initiatives to drive operational efficiency and customer service improvements.

What you should bring to the role?

• The ideal candidate will have experience in directing, developing and performance-managing field-based operatives.
• Excellent communication and interpersonal skills are vital for this role, and you must have an exceptional standard of organisation and be health, safety, and well-being aware.
• You will be fully proficient in the use of Microsoft Office as well as planning and reporting software.
• Formal influence and management qualifications are desirable. (but not essential)
• Knowledge and understanding of the clean water network are desirable. (although not essential) as well as the ability to converse with managers and stakeholders.
• Due to the nature of the role a FULL UK Driving licence is essential.

What’s in it for you?

• We are offering a salary of up to £45,000 per annum depending on skills and experience + you will receive a car allowance.
• 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• GymPass is a free fitness plan and access to several well-being apps for you and up to three family members as well as discounted plans nationwide!
• Cycle to work scheme, always on and up to £3,000 save money, get fit and help protect the environment.
• WeCare, a variety of health and well-being services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get-fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

Find out more about ourWho are we?We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.Learn more about ourWorking at Thames WaterThames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.The real purpose, real support, real opportunities. Come and join the Thames Water family. Learn more.Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the . We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to you.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Expected salary

£45000 per year

Location

Epsom, Surrey

Job date

Sun, 26 Jan 2025 05:10:33 GMT

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