Field Operations Officer (CCCM) (P2) Goma, Democratic Republic of Congo

Position Title: Field Operations Officer (CCCM)

Duty Station: Goma, Congo, Democratic Republic of the

Classification: Professional Staff, Grade P2

Type of Appointment: Special short-term graded, 9 months with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 10 July 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. Candidates from the following non-represented member states:

Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Fiji; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Samoa; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

Founded in 1951, the International Organization for Migration (IOM) is the leading intergovernmental organization in the field of migration and works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It provides services and advice to governments and migrants.

In the Democratic Republic of Congo (DRC), IOM is actively involved in, and contributes to the inter-agency humanitarian response through Shelter, Water, Sanitation and Hygiene (WASH), Camp Coordination and Camp Management (CCCM) and Displacement Tracking Matrix (DTM) programmes. In addition, IOM co-leads the CCCM Cluster with the United Nations High Commissioner for Refugees (UNHCR).

Several provinces of DRC are currently confronted with large population movements and require active CCCM support. Subsequent to the activity of armed groups in the province of North Kivu since October 2022, over 1,500,000 people have been displaced as of May 2024, including a large number of persons who sought shelter into collective settlements. The degrading security context in Ituri is marked by inter- and intra- communal violence and conflict, generating cyclical and ongoing displacement, as well as significant violation of the civilian and humanitarian character of IDP sites. Finally in the province of Tanganyika, the IOM CCCM unit seeks to strengthen its operational field and camp management (surge) capacity to accompany hints of stabilization and voluntary return dynamics out of sites.

Under the overall supervision of the Head of Operations and the direct supervision of the Programme Coordinator (CCCM), the Field Operations Officer (CCCM) will provide technical and operational support for CCCM activities in formal and informal displacement sites hosting Internally Displaced Persons (IDPs) in North Kivu. The Field Operations Officer (CCCM) will be responsible for the following activities in support of the CCCM programme:

Core Functions / Responsibilities:

1. Contribute to the establishment and maintenance of an effective coordination and monitoring system for service provision at site level.
2. Review and provide technical inputs for the improvement and/or development of site management standard operating procedures (SOPs) as well as other strategic documents.
3. Participate in required assessments at site level aimed at collecting information on population needs and services available to them.
4. Provide guidance on the use of camp management information management (IM) tools, including maps, site profiles, questionnaires, infographics and other key tools, and contribute to its development and improvement in close coordination with the Information Management unit.
5. In close coordination with the DTM team, provide technical support in improving and maintaining a site information management system and products on population living in site including sex and age-disaggregated data in line with CCCM Cluster and internal guidelines, assistance and protection service availability, and the identification of needs and gaps.
6. Coordinate information sharing with relevant stakeholders, including the displaced community living in the site, in a manner that upholds the principles of data protection and confidentiality.
7. Participate in the CCCM Cluster as relevant, and provide information and liaison support with national/local authorities, state institutions, civil society and other relevant stakeholders.
8. Support and coordinate advocacy efforts as required, notably on the civilian character and security of sites.
9. Support and assist in planning, coordination and organization visits to displacement sites, including high-level visits, donor visits, etc.
10. Compile information and provide technical support for contingency planning exercises about population displacement, looking at various scenarios -including worst-case and most likely scenarios in terms of population movements.
11. Provide technical inputs for resource mobilization efforts and contribute to full-cycle project management.
12. Facilitate the mobilization and participation of the site and host populations, with particular emphasis on meaningful participation of women, children, the elderly, and persons with specific needs into the decision-making processes.
13. Support and help improve site-level community representation and governance structures, and provide information and guidance with respect to the clarification of roles and responsibilities amongst stakeholders, and support capacity-building activities as required.
14. Encourage and facilitate accountability towards camp population through setting up of information-sharing and feedback and two-way communication mechanisms (e.g. information and sensitization campaigns, info desk, community mapping, community feedback mechanisms (CFMs), focus group discussions (FGDs) etc.).
15. Facilitate the mainstreaming of protection (including disability inclusion) and addressing gender-based violence (GBV) in CCCM activities, including through participatory safety audits, regular assessments and risk mapping.
16. Support the implementation of small-scale risk mitigation work in close coordination with the site development and the Shelter team, and coordinate with relevant government and non-government actors to address challenges identified.
17. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in International Relations, Political Science, Business or Public Administration or a related field from an accredited academic institution with two years of relevant professional experience; or,
• University degree in the above fields with four years of relevant professional experience.

Experience

• Practical experience in project development, implementation and evaluation, and/or project management in emergencies with a humanitarian agency;
• Operational level experience in large scale displacement contexts (internal displacement, refugee and/or migrant crisis);
• Previous experience in Camp Coordination and Camp Management, Emergency Shelter, or other relevant areas, and familiarity with relevant guidance and standards;
• Knowledge of the region or previous experience working in DRC an advantage; and,
• Previous experience working in the Eastern and Central African Region an advantage.

Skills

• Strong project development and superior report writing skills;
• Strong field team management and operational planning skills required;
• Familiarity with different project cycle steps and donor relations;
• Outstanding inter-personal skills and ability to supervise and manage staff; and,
• Computer skills and proficient knowledge of Microsoft applications (Word, Excel, Outlook, SharePoint, PowerPoint) essential.

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English and French is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p df

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.