Field Programs Director

GLOBAL EMERGENCY GROUP, INC. WITH CREDENCE MANAGEMENT SOLUTIONS, LLC IN SUPPORT OF USAID’s Bureau of Humanitarian Assistance

Field Programs Director

LOCATION: Hybrid Telework

DURATION: Full time position

START DATE: ASAP

COMPENSATION: $145-160k depending on experience, plus benefits.

Background

The United States Agency for International Development (USAID) Bureau for Humanitarian Assistance (BHA) is the lead federal coordinator for international disaster assistance. BHA provides and coordinates U.S. Government (USG) international humanitarian assistance to save lives, alleviate human suffering, and reduce the physical, social, and economic impact of rapid and slow-onset disasters by supporting at-risk populations to build stable foundations to withstand humanitarian shocks and stresses.

Team Credence, through the Bureau for Humanitarian Assistance Support Contract (BHASC), provides operational and administrative support to BHA enabling USAID humanitarian assistance and 24/7 response capability. There are 5 Tasks within the BHASC. Task 3 Field Program Support ensures that BHA’s constantly evolving field support requirements are met.

Global Emergency Group, Inc. (GEG) is the Task 3 Field Program Support lead for Team Credence and BHASC. Founded in 2007, GEG supports Team Credence and BHASC through the provision of readiness and operational response support services to BHA as it responds to crises around the world. The GEG headquarters is near Winchester, Virginia with our global team based all over the world. For positions that directly support Task 3 of the BHASC, such as this one, the expectation is to work primarily in-person at the BHA office location in Washington D.C.

The Field Programs Directors are the persons primarily responsible for coordinating, under the direction and guidance of the Field Program Senior Director and the Deputy Program Director, all Task 3 Field Program support services.

Task 3 is responsible for providing support to BHA overseas field teams to complement services that USAID provides. Field program support may entail procuring goods and services, including locating and contracting for housing, offices, transportation, procurement, storage, service contracting, and 3rd party monitoring. Additional services and goods may be provided to BHA according to their field program requirements. Field program support will be provided in the field by deployed in-person personnel to BHA program locations or remotely from headquarters or other locations, depending on the task order requirements specified by BHA. The following subtasks are included as part of Task 3 Field Program Support:

Subtask 3.1: Provision of Facilities, Accommodations, and other Field Team Support. Provide the BHA field team with facilities, goods, and services required to sustain operations. Such support includes:

• Locating and contracting for housing and office facilities, in coordination with BHA staff, ensuring adherence to any requirements for such facilities
• Purchasing highly specialized supplies such as remote-location kits and personal protective equipment to sustain BHA field teams
• Handling the procurement, storage, inventory, and distribution of items required by BHA field teams, including supplies and equipment procured through other BHA mechanisms
• Contracting for equipment, supplies, vehicles, and other items to support BHA teams as directed by BHA

Subtask 3.2: Acquisition Support in the Field. Upon arrival in-country, support BHA efforts with procurement capability to further BHA programmatic objectives. Such support includes:

• Collaborating with BHA staff to identify potential recipients and designing the program and monitoring approach
• Obtaining relevant and appropriate concurrence and consent for sub-contracts in accordance with task order terms and conditions
• Drafting and issuing sub-contracts to international or local organizations, ensuring adherence to USAID and federal requirements and dollar thresholds for such awards
• Monitoring and evaluating the award deliverables

Subtask 3.3: Closeout. Close out BHA field operations in accordance with USAID and USGrequirements. Develop closeout plans, includingadministration, information, finance, procurement and management, within the required timeframe. Closeout plans should be cost effective and include, but not be limited to closeout and disposition of equipment; records; vehicles; supplies; and office/residential termination.

Requirements Overview

The Field Programs Director will report to the Field Program Senior Director, working closely with the Deputy Program Director, the wider Field Program team and Team Credence. If the Field Program Senior Director is not available, the Field Programs Director will report directly to the Deputy Program Director. The position will be responsible for coordinating and managing a range of Task 3 Field Operations ensuring successful fulfilment of the BHASC contract.

Scope of Work

Position Description

The Field Programs Director will be responsible for reviewing tasks and directly managing activities undertaken within Task 3, ensuring effective and well coordinated field operations that deliver on key objectives.

The Field Programs Director will:

• Report to the Field Program Senior Director
• Manage and support Field Coordinator(s)
• Collaborate with other Task 3 Field Programs Director(s)
• Ensure that Task 3 Field Program services are meeting the highest levels of BHA and Team Credence satisfaction
• Complete Task 3 Field Program activities in a timely manner to ensure that Team Credence meets required deliverables
• Contribute to human resources processes, including recruitment and hiring
• Assist and empower Task 3 Field Program support personnel and Third
• Party Monitoring personnel in designated countries
• Make continuous adjustments in response to feedback and performance measurements in order to improve Task 3 performance
• Promote the security and safety of support team personnel
• Participate in planning for risk management and continuity of operations
• Communicate consistently and as appropriate with the Task 3 Team, Team Credence and with BHA regarding administrative, programming and operational tasks and progress
• Prepare necessary reports, information and presentations needed for Task 3 constituencies
• Provide support activities to assist the global GEG network and resources in being optimally ready to support Team Credence and BHA at any time and for any potential crisis response requirement
• Facilitate recommendations, innovations and a culture of learning that continually improves the effectiveness of Task 3 Field Program Support operations
• Contribute on a regular basis to generating new solutions and ideas to the benefit of Task 3 Field Program services

Position Qualifications

• Education and Experience: BS 8+ Years, MS 6+, or HS 12+
• Exceptional attention to detail
• Excellent communications skills – written and verbal
• Required to have at least US permanent residency with the ability to obtain and maintain a Secret Clearance
• A commitment to humanitarian principles
• Proven ability to develop and contribute to a strong team
• A demonstrated high level of personal responsibility, self-motivation and leadership ability
• Demonstrated professional aptitude that includes, but is not limited to, being responsible, disciplined, adaptable, accountable, client-focused and having a strong work ethic
• “Can-Do” attitude and ability to overcome significant challenges by using problem-solving techniques, open-mindedness and adaptability
• Strong team, problem-solving and inter-personal skills
• Knowledge and proven ability in risk management, security and safety in complex environments
• Strong relationship builder and communicator with experience leading diverse teams and partnering with a wide range of stakeholders
• Proven respect of others regardless of age, gender, economic status, cultural background, nationality, religion, political affiliation, race or sexuality
• Values consistent with the GEG Way including integrity, honesty, courage, acting in an honorable manner and respect of all others
• Exceptional communication skills are essential and the ability to work effectively in other languages is highly desirable

Competencies/Performance Criteria

• Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image
• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to ensure obligations are met. Pursues efficiency and effectiveness and adheres to organization policies and procedures
• Interpersonal Skills: Demonstrates ability to work in cooperation with others and communicate effectively with co-workers, supervisors, subordinates, clients, and other outside contacts
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues professional development that is aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the organization
• Innovation: Takes initiative to propose new ideas/approaches and demonstrates ability to find new and better ways to accomplish work

Travel Frequency

The Field Programs Director completes periodic and emergency response field missions on an as needed basis. The exact number of field missions will be determined based on evolving Task 3 activities and requirements.

Working Conditions

This position is classified Hybrid Telework with the employee expected to be online and work normal Washington DC work hours and travel to Washington DC or other locations as needed. The position will adhere to security management directives and policies as prescribed by the office.

Benefits & Leave

As a full-time employee, the Field Program Director will have access to Global Emergency Group’s full benefits package (provided separately).

About Global Emergency Group

Founded in 2007, GEG is a benefit corporation that supports vulnerable people affected by crisis in 52+ countries by providing a broad range of humanitarian support services to a wide range of organizations, including the United Nations, the International Red Cross and Red Crescent Movement, donor governments, companies, major international and national NGO’s and local communities. Every day, these organizations and communities rely on GEG’s emergency response expertise, and on the combined capabilities and dedication of its people to implement strategies, find solutions and seize opportunities to assist the world’s most vulnerable people.

Global Emergency Group is committed to being an equal opportunity employer and recruiting people of diverse backgrounds and experiences. GEG does not discriminate on the basis of race, religion or belief, colour, gender, sex, sexual orientation, marital status, family structure, age, medical condition, disability, ancestry, national origin or ethnic group. All recruitment decisions are made on the basis of qualifications, merit and business need.

As a part of Team Credence, Global Emergency Group provides field support to USAID ’s Bureau of Humanitarian Assistance.