Front Desk Coordinator

Job Title 
Front Desk Coordinator (Frontline Services)

Type of Position 
Permanent Full Time: 30-35 hours/week
In person at our site on Benny Ave

Hourly Salary 
$22/hour + seniority

Benefits 

• Access to group insurance ç
• 20 paid health days
• 3 weeks of vacation in first year of employment; 4 weeks vacation in subsequent years

About 

About Head & Hands 

Head & Hands envisions a society where all youth are participants and are inspired by the endless possibilities available to them. Our mission is to work with youth to promote their physical and mental well being. Our approach is preventative, non-judgmental, and holistic with a commitment to providing an environment that welcomes people without discrimination. We facilitate social change and the empowerment of youth based on their current needs within our community and society at large.

We strongly encourage working class, disabled, Indigenous, Black and People of Colour, Two-Spirit, trans, queer people and other candidates who experience marginalization to apply to this position. If you are applying with any of these identities or experiences in mind, this must be explicitly indicated in the cover letter of your application. We are committed to creating a workplace as diverse as the communities we serve, and to supporting our staff with ongoing career development opportunities. 

About Frontline Services

Frontline Services is a relatively new program, still in transition, born of the merging of our front desk, harm reduction and food services. Frontline services works as a collaborative team (Food Pantry Coordinator, Front Desk Coordinator and Intervenant sur Place) with separate dossiers, the backbone of which is the front desk. The front desk is the hub of Head and Hands: it connects people with all the different programs and refers externally when necessary.we also have a handful of other small services like computer access, donations. We also offer and manage a handful of other services open to the community.

The Front Desk Coordinator Position

The Front Desk Coordinator is primarily responsible for the organizational tools that make the front desk run smoothly. They maintain the public reception area and the tools to refer internally and externally. The bulk of their work takes place at the front desk, dealing directly with service users. The Front Desk Coordinator works in close collaboration with the Frontline Services team.

Coordination:

• Manage communication around main phone, front desk email account and message boards
• Support management of front desk coverage and schedule
• Support the development and maintenance of a resource database

Front Desk:

• Maintain a welcoming, tidy, and safe space for service users and community members in our reception area
• Triage and assess service user needs (through phone, email, or drop in) and provide information, resources, and referrals
• Support training new staff, volunteers and interns
• Provide support to Front Line Service users; crisis and conflict de-escalation and overdose

Front desk Coordinator and Front Line Team:

• Participate in supervision, team meetings and occasional larger staff meetings
• Working closely with the Front line team to support food and harm reduction services
• Working collaboratively with other Head and Hands staff and programs.

Requirements & Assets

Requirements: 

• Office/administrative experience
• Bilingual in French & English (written and spoken)
• Strong communication skills
• Ability to work autonomously
• Enjoys working with the public
• Enjoys working in collaborative team settings
• Strong time management skills, personal organization, and attention to detail
• Ability to use MS word, google calendar, google sheets
• Experience and comfort with small project leadership or coordination
• Experience and comfort with crisis intervention and conflict de-escalation
• A commitment to harm reduction and social justice

Assets:

• Experience working in non-profit sector, community organizations, and/or within collective structures
• Comfort/fluency in a third language
• Experience working with youth or marginalized groups
• Connections to or background with NDG and its communities

Application Process 

Please apply by submitting your CV and cover letter to the Director of Frontline Services at [email protected], and include “Attn: Front Desk Coordinator” in the subject line. Applications can also be submitted in person at 3465 Benny Ave. Guidelines for preparing your CV and cover letter are available on our website. No incomplete applications will be accepted.

Applications are due by midnight, Sunday, September 8th, 2024. All candidates will be sent a confirmation that their application was received, but only those candidates selected for an interview will be contacted further. We are aiming to hold interviews for this position in early September. The job will start the week of October 7th.