Front Desk Coordinator – 127496

UCSD Layoff from Career Appointment: Apply by 1/19/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 1/31/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Under the direction of the Clinic Manager, the Front Desk Coordinator performs and coordinates general front office duties, to include, but not limited to, reception, co-pay collection appointment scheduling and referral and authorization. Serves as a resource for patients, physicians, staff and ambulatory care service managers. Other related duties as assigned.

• Three (3) years of related experience.

• A minimum of one (1) year of front desk/receptionist and scheduling experience in a health care setting.

• Proven experience with insurance and authorization verification.

• Prior cash handling experience.

• Possess demonstrated knowledge of third party payors including federal, state, and private health plans.

• Demonstrated knowledge of medical terminology.

• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.

• Have excellent communication skills with the ability to communicate clearly both verbally and in writing and be able to articulate complex ideas for all levels of audiences.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

• EPIC.
• Specialty clinic experience.
• Bilingual: Spanish/English.
• Experience with referrals.

• Must be able to work various hours and locations based on business needs.
• May be required to float to other sites to provide coverage as needed.
• Must be able to work overtime as required.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $53,077 – $65,960 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $25.42 – $31.59

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.